Application Software Support Analyst - Second Line - SQL - MySQL


Premium Job From AWD Recruitment

Recruiter

AWD Recruitment

Listed on

13th March 2020

Location

SN15 3QD

Salary/Rate

£1 - £50000

Salary Notes

£27,000 - £40,000 per annum + Benefits

Type

Permanent

Start Date

asap

This job has now expired please search on the home page to find live IT Jobs.

Second Line Application Software Support Analyst who has SQL / MySQL, Linux administration and a basic awareness of ITIL with excellent communication skills is required for a busy service desk with a well-established and innovative Software Development Company based in Chippenham, Wiltshire.

 

SALARY: £27,000 - £40,000 per annum + Benefits (includes 30 Days Annual Leave plus 8 Bank Holidays)

LOCATION: Chippenham, Wiltshire

JOB TYPE: Full-Time, Permanent

 

JOB OVERVIEW

We have a fantastic new job opportunity for a Second Line Application Software Support Analyst who has SQL / MySQL, Linux administration and a basic awareness of ITIL with excellent communication skills.

Working as the Second Line Application Software Support Analyst you will provide application support to advanced system issues using SQL / MySQL with some Linux system administration tasks.

As the Second Line Application Software Support Analyst, you will be methodical, organised, have good analytical skills and be customer focussed, with a high attention to detail.

The role is varied, and you will have the opportunity to work closely with the Configuration and Implementation Departments.

The Company encourage career development and aim to maintain a good work/life balance with 30 days holiday per year + 8 bank holidays.

 

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

 

DUTIES

Your duties and responsibilities as the Second Line Application Software Support Analyst:

Core responsibilities:

Second tier triage of customer support incidents and problems

Creation and implementation of data fixes

System configuration - initial configuration and on-going change.

Creation and maintenance of reports

Application performance analysis

Secondary responsibilities:

Creation and maintenance of extracts/transforms

Logging and testing of fixes

First line triage

Liaison with dev/test for bug fixes

 

CANDIDATE REQUIREMENTS

Customer facing - must be articulate and confident on the telephone

Product knowledge - will be trained to expert level on a single product

SQL / data analysis - strong (MySQL)

Linux administration - competent

ITIL - basic awareness

IT literate - competency with desktop and mobile applications including browsers, mobiles, tablets, Microsoft Office

Testing - elementary

Security management - awareness

Finance / corporate card experience - nice to have

 

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P5459

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