Application Software Support Analyst - Second Line - SQL - MySQL
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Second Line Application Software Support Analyst who has SQL / MySQL, Linux administration and a basic awareness of ITIL with excellent communication skills is required for a busy service desk with a well-established and innovative Software Development Company based in Chippenham, Wiltshire.
SALARY: £27,000 - £40,000 per annum + Benefits (includes 30 Days Annual Leave plus 8 Bank Holidays)
LOCATION: Chippenham, Wiltshire
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
We have a fantastic new job opportunity for a Second Line Application Software Support Analyst who has SQL / MySQL, Linux administration and a basic awareness of ITIL with excellent communication skills.
Working as the Second Line Application Software Support Analyst you will provide application support to advanced system issues using SQL / MySQL with some Linux system administration tasks.
As the Second Line Application Software Support Analyst, you will be methodical, organised, have good analytical skills and be customer focussed, with a high attention to detail.
The role is varied, and you will have the opportunity to work closely with the Configuration and Implementation Departments.
The Company encourage career development and aim to maintain a good work/life balance with 30 days holiday per year + 8 bank holidays.
APPLY TODAY
If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.
DUTIES
Your duties and responsibilities as the Second Line Application Software Support Analyst:
Core responsibilities:
Second tier triage of customer support incidents and problems
Creation and implementation of data fixes
System configuration - initial configuration and on-going change.
Creation and maintenance of reports
Application performance analysis
Secondary responsibilities:
Creation and maintenance of extracts/transforms
Logging and testing of fixes
First line triage
Liaison with dev/test for bug fixes
CANDIDATE REQUIREMENTS
Customer facing - must be articulate and confident on the telephone
Product knowledge - will be trained to expert level on a single product
SQL / data analysis - strong (MySQL)
Linux administration - competent
ITIL - basic awareness
IT literate - competency with desktop and mobile applications including browsers, mobiles, tablets, Microsoft Office
Testing - elementary
Security management - awareness
Finance / corporate card experience - nice to have
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P5459
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