IT Analyst / First Line Support Analyst

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IT Analyst / First Line Support Analyst / 1st Line Support Analyst / Service Desk Analyst / City of London / Permanent / £28k - £30k per annum

One of our leading Clients is looking to recruit for a IT Analyst

Location: London

Duration: Permanent

Salary: £28k-£30k dependent on experience

Key requirements:

*Strong experience and knowledge of Office 365

*To be able to use self-directory

*Strong experience and knowledge of Sharepoint

Key Accountabilities:

The role will be responsible for:

*Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems

*Provide technical and administrative support and solutions

*Follow documented control processes to ensure compliancy at all times

*Resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system

*Allocate and escalate enquiries as necessary if no immediate resolution is possible

*Create and update self-help documents via the IT Service Desk knowledge base

*Provide out of standard hours support, as per business requirements

If this role sounds of interest and you feel you are suited tot his role , then please send your CV to [email protected]

All candidates will be spoken to regarding the role prior to submission of CV

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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