Event Monitoring Manager

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Event Monitoring Manager

Package worth c. £50,000

Barrow-in-Furness, Cumbria

Permanent Opportunity

As a trusted and preferred recruitment partner to this prestigious organisation that operates globally, we have been asked to assist in the hire of an Event Monitoring Manager to provide support, configuration, design and enhancement of the infrastructure monitoring platform.

You will be working on customer site, based in Barrow in Furness. Our client offers excellence in career growth, professional development and a coveted personalised benefits package.

The Role

*Develop alert strategies that define the management of incidents and their auto raising into the ITSM tool.

*Manage operations alerts, such as system checks, capacity management, product updates etc.

*Manage the alert development to aid investigation and resolution of Tooling platform faults, including managing suppliers where appropriate, ensuring SLA's are met.

*Perform failed alert management and the ongoing alert improvement activities as recognised by monitoring and trend analysis.

*Manage relationships with suppliers, internal teams and customers for alert management and development.

*Manage alert documentation and produce alert management reporting.

*Manage project alert monitoring, including service improvement, system upgrades and customer integrations.

The Individual

*Proven alert management skills, including experience of a technical operations or application team.

*Experience within enterprise IT Services.

*Strong technical knowledge of IT Infrastructure; O/s, Servers, Storage, Networking, Virtualisation, Databases etc.

*Strong technical knowledge of one or more Monitoring tool/platform - any of; Nagios, vRealize, SCOM, BMC Patrol/TrueSight, CA, IBM Tivoli Monitoring, HP OpenView, Alert Logic, SolarWinds, Paessler PRTG.

*Strong ITIL knowledge with a good understanding of how event and alert management tooling underpins ITIL functions.

*Excellent written and verbal communication skills, including strong customer facing skills.

Important Note: Candidates must be eligible for UK Security Clearance.

Candidates may have held the following job titles; Event Monitoring Manager, ITIL Event Manager, IT Monitoring Manager, IT Incident Manager, IT Operations Manager, ITSM Manager, IT Manager.

Deerfoot IT Resources Ltd is a leading specialist recruitment business for the IT industry. We will always email you a full role specification, name our client and wait for your email authorisation before we send your CV to this organisation. Deerfoot IT: Est. 1997. REC member. ISO certified. *Each time we send a CV to a recruiting client we donate £1 to The Born Free Foundation (charity no. 1070906).