IT Customer Support Engineer / Field Service Engineer


Premium Job From BluetownOnline Ltd

Recruiter

BluetownOnline Ltd

Listed on

12th March 2020

Location

Cambridge

Salary/Rate

£20000 - £26000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Job Title: Customer Support EngineerLocation: CambridgeSalary: £20,000 - £26,000 per annumJob type: Full time, PermanentAre you a natural problem solver who can open-mindedly look at problems and find different ways of resolving them? As a Customer Support Engineer, you will be working with an exciting and diverse client base providing high quality support to their Network, Hosting and Telephony clients.About The Company:The Company has been working with their customers to make sure that their Connectivity, Hosting and Telephony needs never stand in the way of them achieving their goals. Their two founders have created a company with staff that work together, learn from each other and support each other through all levels of the company.They encourage autonomy, self-development and give you a friendly and supportive environment to work in to allow you to provide the very best levels of support, advice and partnership with their customers.The role:Providing top notch support to their clients on a shift pattern covering the hours of 0800 - 1800Taking ownership of customer issues reported and see problems through to resolutionProviding clear and prompt communication with clients at all timesDiagnosing and troubleshooting technical issuesEnsure all issues are logged in their ticketing system properlyWhat they need from you?A solid foundation and aptitude in ITStrong customer service skillsA desire to grow your technical knowledge and experienceThe ability to maintain high levels of professional behaviour even whilst working under pressureExcellent communication, both written and verbal, with the ability to explain technical concepts to non-technical peopleThe ability to work to tight timescales, either alone or as a member of a larger teamIndividual responsibility with a desire to take ownership of a problem and see it through to resolutionWhat's in it for you?At The Company, they are a family. They're a friendly bunch with passion, ambition and they thrive on teamwork, learning & development.They're committed to your personal career growth and they'll provide you with opportunities to further your technical skills and progress within the business.Good work/life balance with family/partner friendly policies33 days holiday (including bank holidays), increasing every 2 years you work with themCompany socials - they've had everything from the Crystal Maze, Cambridge Lockhouse to BBQs and dinnersGood location in the heart of the ever-expanding tech centre in Cambridge with free parking or a short walk to Cambridge North stationDue to the nature of the role your application will only be considered if you are already in and able to work in the UK.Please click on the APPLY button to send your CV and Cover Letter for this role.Candidates with the relevant experience or job titles of: Customer Support Engineer, Support Engineer, Technical Support Engineer, IT Support Technician, Field Support, IT Support Engineer, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Field Service Engineer, 1st Line Support Engineer, IT Services, IT Desk Support, 1st Line Support may also be considered for this role.

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