IT Service Desk Analyst
Recruiter
Candidate Source Ltd
Listed on
12th March 2020
Location
Coleshill
Salary/Rate
£18000 - £21000
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
A provider of market-leading technology solutions to the recruitment industry is looking for an IT Service Desk Analyst in Coleshill.As the IT Service Desk Analyst your duties will include:
To be responsible and accountable for customer support and incident management.Ensuring that customer raised incidents are clearly logged and categorised in the incident management software.Following agreed procedures, search knowledgebase, documentation and previous requests for assistance on related incidents to establish possible solutions to calls. Responding to requests for assistance to enable callers to solve their problems by offering a solution.Maintaining accurate log entries of contact with resolution details and follow up information.Responding to escalated, complex and high impact customer calls in a timely fashion within the service level agreement.
We are interested in speaking to people that have the following skills and experience:
Some experience working within an IT Service Desk / Analyst / ICT support role.Knowledge of Microsoft Dynamics CRM, Office 365 and / or Application Support would be desirableA commitment to quality and a thorough approach to troubleshooting and testing.A commitment to continuous improvement.
The company’s primary product is a custom solution for Microsoft Dynamics 365 which is aimed primarily at recruitment agencies and businesses within professional staffing sectors.
In return, the IT Service Desk Analyst will receive a salary of £18,000 - £21,000 pa plus 25 days’ holiday and a pension scheme.
The dress code is office casual every day and they pay for lunch on the last Friday of every month which is usually something that is ordered in. You will also receive permanent health insurance, free parking, several benefits via Perkbox and regular social events
To apply for this IT Service Desk Analyst role, click the apply button and send an updated copy of your CV today!
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