Desktop Support Analyst (2nd Line)

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Desktop Support Analyst (2nd Line)

Spring Technology are currently working in partnership with a leading FTSE 100 company to recruit an experienced Desktop Support Analyst to join their team in Coventry.

The Role

As a Desktop Support Analyst you will provide on-site Desktop Support for PC's, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop equipment for the business.

The Requirements

*Excellent troubleshooting, problem solving & investigative skills to manage BAU issues / requests through to resolution.

*In-depth knowledge & understanding of Win 10 and Win 7.

*Knowledge of Microsoft Windows Security updates via Central Management Tool (CMCB / SCCM)

*Excellent understanding of current PC technologies and the issues involved in supporting them, (e.g. Win 10, Office 2016, Mobile Device's, Printers / MFPs etc.).

*Experience working with Asset Management tools to maintain Inventory (i.e. loans, replacements, decommission etc.).

*Experience and understanding of patching processes / activities alongside Security Management.

*Experiencing of installing / upgrading hardware & software.

*Excellent at providing support both onsite and within a remote capacity.

*Experience of using remote support tools / applications.

*Experience using ITSM Toolsets (e.g. ServiceNow, Cherwell, Remedy, Heat, Touchpaper etc.).

*Experience working within a fast paced environment and busy customer facing support role.

*Ability to competently manage own workload and time alongside strict SLA's.

*Must be a team player both also confident to undertake tasks themselves.

*Comfortable and confident in dealing with and supporting all levels of users/customers

If you are keen to join a global leader who offer continued personal and career development please apply now.

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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