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Head of Application Support

Premium Job From Gallagher
Recruiter: Gallagher
Listed on: 10th March
Location: Wakefield, Bournemouth, Maidstone and London
Salary Notes: Competitive + Benefits
Type: Permanent
Start Date: ASAP

Head of Application Support

Ambitious, meticulous and keen to deliver solutions? We're searching for a Head of Application Support to guide our team and service providers to success.

Manage business applications, seek to provide an environment in which the team can be effective; outlining service levels and monitor performance against them!

Provide outstanding support services for all business applications including Primary, Secondary and Tertiary systems, and providing Incident, problem, change and release management services to the business.

Your Role:

  • Forward Planning to deliver, embed and communicate against set objectives. Contribute towards development of policies, standards and guidelines for strategy development and planning.
  • Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services. Evaluate service delivery to ensure that agreed targets are met and prepares proposals to meet forecast amendments in the level or type of service.
  • Draft and maintain procedures and documentation for applications support. Manage application enhancements to improve business performance. Advises on application security, licensing, upgrades, backups, and disaster recovery needs.
  • Proactive, ensure effective working relationships within the team. Provides support and advice as required, in line with individuals' abilities. Advise and encourage pro-active development of skills and provide mentoring to support professional development.

Your Skills, Experience and Qualifications:

  • Minimum bachelor's degree or equivalent experience with emphasis in Computer Science, Engineering or Information Systems Management.
  • Previous experience within a large, commercial environment is essential.
  • Broad and detailed IT knowledge, up to date knowledge of the policy framework, organisational relationships, business processes, procedures for service delivery, reporting procedures, and existing and planned information systems and services.
  • Comprehensive understanding of the commercial and other needs and objectives of the users of the services provided.
  • Strong inter-personal skills at all levels of contact and in a wide variety of situations. The ability to make, and take responsibility for, sound and far reaching decisions on Service Level Management and related Service Management process issues.
  • Confident, acting with the highest integrity when engaging with partners, influencing and persuading others to take a particular course of action when not in a position of authority.
  • Clearly articulate goals and objectives, and motivating and leading others towards their achievement.
  • Eligible to work in the UK

What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you'd like to join, we'd love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you'll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Contact Name: Gallagher
Reference: TJ/9365/22452
Job ID: 2807255



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