IT Technical Support Analyst

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Customer Technical Support Analyst / Applications & IT Support. Due to an internal promotion, this award-winning software vendor, which grew by 20% last year, seeks a client-focused technical support analyst to work at their dedicated support centre.

The work will utilise your IT and Windows knowledge, providing remote applications support and troubleshooting of the company's products, used by a wide range of major public and private sector organisations across the UK, across a wide breadth of technologies.

Customer IT Support Analyst - The role:

Broad-based 1st & 2nd line support & incident management to a UK client base. The department is very collaborative and has a 3rd line team for escalations.

Using a process-driven, diagnostic approach to resolving issues the focus is very much on problem management (e.g. root cause analysis), as opposed to clearing a quick fix. As such, it needs people to have enquiring minds and the desire to learn and develop their problem management skills.

Customer IT Support Analyst - The person:

Exceptional client interaction and handling skills. A personable nature, lots of integrity, and that extra 'sparkle' that makes for a superb client experience.

On the technical side, candidates must have come from a similar 'IT' / technical client or user service support position with strong PC skills, and Windows server exposure. Any experience in the following will be useful and could be reflected in the starting salary:

o SQL, with any data knowledge (MySQL)

o Voice - e.g. DPNSS, QSIG, SIP.

o LAN/WAN/Cloud

o Network diagnostics

Customer IT Support Analyst - Summary:

This is a terrific career opportunity to join an agile and creative support team that encourages and fosters growth. Salary £22k - £26k depending on experience. Job offer subject to a security background check. Services advertised by Dupen are those of an Agency.