Application Support Analyst

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Application SupportSolihull (near Birmingham Airport)Up to £33,500 Experis IT are currently recruiting for an Application Support Analyst to join one of our key Multinational Construction & Support Services based in Solihull. Responsible for working within the Incident, Problem and Change Management Processes. They will own the responsibility for application products within Level 2/3 support, working with Level 1 service desk teams to ensure First Call Fix is at the highest level possible for their products.ResponsibilitiesService Requests, Incident and Problem Management - managing resolution of technical issues found in internal or external systems.Prioritising numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels.Supporting Change Management - proactive management and implementation of changesDiagnosis of issues and identification of root causes.Provide excellent client communication.Maintaining configuration documentation for support and functional processes in Level 2/3 knowledge repository up to date and accurate.Providing knowledge transfer to Level 1 support functions or other Key Business Users.Capturing Business Requirements (High-Level) and detailing incidents to support the Application Management function to support delivery.Supporting Project Managers, Business Change, Business Architecture and Centres of Excellence to deliver the support requirement to agreed SLA's and Project Milestones.Providing support to the Functions when required.Providing support for environment/infrastructure changes for applications supported.What we are looking forBroad range of troubleshooting skills in software functionality, application server set up, database management, data analysis, reporting, operating system configuration, etc.Experience in maintaining, supporting, configuring and monitoring applications.All round understanding of the applications, their functions and options required to support them and any interfaces they use.Experience with Application Monitoring (Log files).Knowledge/experience of IIS, SQL and Microsoft applications.Knowledge/experience with application integrations and middleware, e.g. SFTP, XML, BizTalk, EdenExcellent customer service experience in a similar role.Understanding basic principles of networking, storage, firewalls, servers, and hosts - virtual and on premises.