Service Manager - Business Reporting and Analytics

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Dynamic. Iconic. Historic. Be part of the team at a world-leading university

Would you like to work at one of the best Universities in the world, delivering a range of services that enhance and support the work of the University of Edinburgh?  As Service Manager in our Business Reporting and Analytics Service you won't just ensure our technology performs at its very best. You'll enhance your skills and enjoy generous benefits while supporting staff and students' success.

You'll use your solid knowledge of SAP Business Objects to keep our Business Reporting & Analytics Service running optimally. You'll troubleshoot problems and implement changes to achieve agreed standards of performance and availability. In short, you'll provide skilled 2nd line support and responsive service management.

 We'll also expect you to translate management reporting requirements from across the University into dashboards, visualisation and Business Intelligence reports. You'll also get the chance to expand your skills by driving business process improvements, liaising with multiple contacts.  

A people-person who'll deal with contacts University-wide, you'll build great relationships, give training and presentations, and work as part of a team. Confident and adaptable, with the drive to introduce improvements, you'll think positively and strive for impeccable customer service.  

The University of Edinburgh is a socially responsible employer with a range of family friendly and workplace policies and benefits which include:

Generous employer pension contribution

Excellent staff benefits including 40 days holiday (including statutory holidays)

Flexible working environment

Staff discounts, Interest-free travel loan and Cycle to work scheme available

Excellent training & development opportunities

Salary is in the range 33,797 - 40,322 per annum.

This post is offered on a full time (35 Hours) - Fixed Term (18 Months)

Closing Date: 3^rd April 2020 at 5pm (GMT)

For further particulars and to apply for this post please click on the 'apply' button below.