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3rd Line Infrastructure & Cloud Engineer - £30-45k - MCR

Premium Job From Nigel Frank International
Recruiter: Nigel Frank International
Listed on: 3rd March
Location: Manchester
Salary/Rate: £30000 - £45000
Type: Permanent
Start Date: ASAP

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3RD LINE INFRASTRUCTURE & CLOUD ENGINEER- MANCHESTER- £45k DOE THE COMPANY- IT Support Company of the Year- Open plan office, relaxed, with music in the background and some friendly banter of course! THE ROLE Your main roles and responsibilities will include: Delivering support and technical expertise to end users face to face, over the telephone and via remote support software.Responsibility for ensuring that systems are operating effectively and securely e.g. backups, AV, DR Creation of documentation / method statements / how-to guides Work to agreed SLAs and KPIs. Planning and implementation of internal and customer projects. Lead the team to deliver the IT solution to the agreed cost, time and quality measures Ensure adequate risk and issue management in place to ensure the success of the project Take ownership of the post go-live support process to ensure teething issues are dealt with Proactively manage cost and benefit across the whole project Take ownership for the successful delivery of all technical activities on the customer site Ensure post-project reviews take place to improve the overall delivery capability of the Support team REQUIRED SKILLS/EXPERIENCE A full UK driving licenseOffice 365, SharePoint, EMS+SMicrosoft Azure would be an advantageWindows ServerSQLStrong system, software and hardware diagnostics, fault finding and problem solving ability.Virtualisation- Hyper-V or VMware Networking - VPNs, VLANs, LAN/WAN, DNA, DHCP, Fundamentals (e.g. TCP, IP)Firewall and WAN technologies.MCSA and MCSE qualifications would be an advantage THE PERSON You will be a reliable, responsible and trustworthy person who enjoys dealing with people and not just technology. As well as being both self-motivated and self-disciplined you will be able to: Remain calm under pressure and be a tenacious problem solver Understands when issues should be escalated. Be eager to learn with an ability to self-teach in areas of uncertainty. Possess a strong customer service ethos with a hunger to develop and improve your experience. BENEFITSProgression - Regular training, bi-annual performance reviews and a clear job and pay structure that you can work towards. Promotions are from within, also.Fundraisers - Regular charity work and charity ambassadors within the board.Social events- 2 Social events each year, one being staff awards.Freebies- Free fruit, tea & coffee and free lunch altogether on Tuesdays. Breakfast and coffee on a Friday… not to mention beers on the fridge for Friday afternoons. The last Friday of the month is team beers after work.AND MORE! Apply to the job and arrange a call and I'll send over the full benefits booklet as well as the official Job Description.