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Destop Support Analyst

Premium Job From Deerfoot
Recruiter: Deerfoot
Listed on: 28th February
Location: Southampton
Salary/Rate: £250 - £280
Type: Contract
Start Date: ASAP

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Desktop Support Analyst x 2
Southampton Hampshire
Contract 4 - 9 months

These roles are offered on PAYE basis: £250 - £280 p/d.

We have been retained on an exclusive basis to recruit 2 individuals to assist in supporting users deskside with desktop support for a large infrastructure transformation programme (Windows 7 migration to Windows 10 / MsOffice 365).

Your role will be to provide level 1 support to business users during & post migration under from Windows 7 to Windows 10 / Office 365. Providing floor-walking deskside IT support services to triage user issues, to educate & resolve problems or escalate to the next support level.

Skills needed:

Desktop support experience
Competent in Microsoft Windows 10
Competent in MS Office 365
Experience in first line support for Microsoft Wintel environments.
Experience of migration / upgrade / deployment projects really helpful.
End User pre and post deployment support.
Experience supporting non-technical users

Other duties will include:

Review & understanding of project support Windows 10 / MsOffice365 documentation.
Assessment of user requirements
Raise support tickets.
Updating of deployment records / documentation.

These roles are based in Central Southampton walkable from Southampton train station. Project duration is anticipated to be 9 months, but possibility of work moving to other locations after month 4. First 4 months in Southampton.

This role may suit individuals who have held the following roles: Desktop Support Engineer, FloorWalker, ServiceDesk Analyst, IT Support Analyst, IT Support Engineer, 1st line support, 1st/2nd line support.