Destop Support Analyst
£250 - £280
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Desktop Support Analyst x 2
Contract 4 - 9 months
These roles are offered on PAYE basis: £250 - £280 p/d.
We have been retained on an exclusive basis to recruit 2 individuals to assist in supporting users deskside with desktop support for a large infrastructure transformation programme (Windows 7 migration to Windows 10 / MsOffice 365).
Your role will be to provide level 1 support to business users during & post migration under from Windows 7 to Windows 10 / Office 365. Providing floor-walking deskside IT support services to triage user issues, to educate & resolve problems or escalate to the next support level.
Desktop support experience
Competent in Microsoft Windows 10
Competent in MS Office 365
Experience in first line support for Microsoft Wintel environments.
Experience of migration / upgrade / deployment projects really helpful.
End User pre and post deployment support.
Experience supporting non-technical users
Other duties will include:
Review & understanding of project support Windows 10 / MsOffice365 documentation.
Assessment of user requirements
Raise support tickets.
Updating of deployment records / documentation.
These roles are based in Central Southampton walkable from Southampton train station. Project duration is anticipated to be 9 months, but possibility of work moving to other locations after month 4. First 4 months in Southampton.
This role may suit individuals who have held the following roles: Desktop Support Engineer, FloorWalker, ServiceDesk Analyst, IT Support Analyst, IT Support Engineer, 1st line support, 1st/2nd line support.