Infrastructure Engineer

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Infrastructure Engineer

As an Infrastructure Engineer working with Liberty Specialty Markets, the purpose of this role will be to ensure sound delivery of technical services. You will be part of a team supporting a hosted environment that delivers hosted services to all LSM Staff. You will be providing a mixture of preventative support as well as integration activity around Windows Server environment, Citrix XenApp, VMWare, Hyper-V and more. You will also be working in a fast-pace environment driving performance and reliability from software, infrastructure and cloud environments on behalf of LSM. You will tackle challenging, unique situations every day and work with other functions and employees within LSM as well as our business users. You will have strong analytical and troubleshooting skills, solid communication skills and a desire to tackle complex problems.

Key Responsibilities

Maintain and monitor all network, security and computer systems to meet the organisation's current and future requirements

Provide 1st Line Infrastructure support and managent of incident tickets

Responsible for management, maintenance, storage, virtualised environments, servers, network devices, and productivity tools

Monitor systems and identify performance issues proactively

Work within strict time frames and elevate incidents within defined timeframes

Test all changes to networks, hardware, software, and hosted applications

Cater to doing infrastructure coordination related to design and setup activities at different stages of a project

Work with various vendors and service providers to ensure productive environment

Resolve issues, prepare status reviews and escalate to Senior team members where necessary

Maintain the necessary project plans and documentation of all system builds and modifications

Interact and coordinate with vendors, suppliers, distributors and contract consultants

Maintain a good working knowledge of current infrastructure and future technologies

What the ideal candidate will have:

Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications

Experience with incident ticketing systems

Knowledge of Microsoft Active Directory, Exchange and Office 365

Strong virtualisation experience using Hyper-V, VM Ware, Citrix Xen App and NetScaler

Ability to identify incident trends in order to elevate incidents in accordance with standard protocols

Able to gather relevant information systematically to troubleshoot and resolve issues

Good analytical, problem solving and decision making skills

Good attention to detail, testing and documentation

Knowledge of ITIL and industry best practices

Proven ability to work in a cloud based or hosting environment

Experience working with HPE Nimble storage

Experience in Microsoft System Centre 2012 and Goliath Technologies MonitorIT

Proven track record with hosted desktop and published applications

Benefits:

LSM reward individuals based on their performance, ability and attitude, no matter the focus or seniority of their role, with our competitive benefits package. All LSM employees have access to flexi-benefits to suit their particular lifestyle needs, which include competitive basic salary, pension and bonus, 25 days' holiday (with the option to buy or sell 5), generous contribution towards gym membership, private health and dental care and full health screening, good maternity and paternity leave options, full study support towards any relevant qualifications and flexibility to work remotely. On top of all of this we are based in the prestigious Walkie Talkie building and all employees have individual and guest access to the Sky Garden.

We know that each of us has a ‘unique perspective', shaped by our different backgrounds, personalities, life experiences, beliefs and many other dimensions of difference. D&I embraces all of those dimensions which make each of us who we are; a combination of visible and invisible differences which guide our perspectives and approaches in life.

At LSM, we recognise and encourage the values of diversity, inclusion and collaboration and we know that working together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our goals. We have an inclusive culture and leadership where all colleagues are empowered to be their unique selves and fully contribute to getting things done. And we are as committed to helping each other internally, as we are to helping our customers, communities and shareholders externally.

We currently celebrate a number of aspects of D&I and are expanding our strategic and tactical approaches to ensure that we celebrate many more in the coming months and years.