|Listed on:||27th February|
|Salary Notes:||Competitive + Benefits|
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A service support engineer is responsible for providing 1st and 2nd level IT support, ensuring that incidents and outages are minimised and an excellent standard of service is delivered to meet business requirements. We encourage face-to-face interactions with our users to ensure a quick response, high-quality support, advice and guidance on best practice.
You will be encouraged and expected to engage, build relationships, and work closely with all other Operational and Engineering teams in order to develop new and specialised skills. We promote internal secondments and joint projects, encouraging cooperation and mentorship across and beyond our department. We expect you to take charge of your career working with your manager to create a career development plan with practical and achievable activities/milestones and make active progress towards those milestones.
This role includes providing on-call and out-of-hours work during weekday evenings and weekends on a rotating shift pattern.
Key Responsibilities will include:
Desirable (but not essential)
The Telegraph's goal is to foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds.
We are an equal opportunities employer, hiring solely on merit and business need. We encourage applications regardless of sex, gender identity, ethnicity, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, parenthood and disability. If you require reasonable adjustments in any recruitment process with us, please make us aware.