Document Delivery Analyst
Recruiter
Quilter
Listed on
26th February 2020
Location
Southampton
Salary/Rate
Competitive + Benefits
Salary Notes
Competitive + Benefits
Type
Permanent
Start Date
ASAP
This job has now expired please search on the home page to find live IT Jobs.
We're on a mission to create class leading customer correspondence which provides customers with key information and clarity on the next steps for the moments that matter, so they can be comfortable they have the knowledge they need about their investments.Our team spans multiple business units and projects so there's always some interesting change happening. We are currently going through a major company rebrand, a platform migration and a software upgrade to manage alongside the usual project and business as usual demand.
The purpose of this role is to lead the effective implementation of Smart Communications (Thunderhead) related projects/initiatives and small changes across the business ensuring the customer receives clear and timely communications. About us The Quilter Group is a leading provider of advice, investments and wealth management, with a portfolio of £118.7 billion of investments on behalf of over 900,000 customers worldwide (as at October 2019). Our focus is on creating prosperity for the generations of today and tomorrow by providing financial solutions for investors around the globe, and we operate primarily in two main segments - Advice & Wealth Management and Wealth Platforms. You won't just find diverse, talented and friendly teams here. You'll also discover an inclusive culture and every opportunity for personal and professional development. About the role The role holder will: Deliver quality correspondence solutions in the Smart Communications toolset according to agreed deadlines and timescales Develop solutions of high quality with minimal rework needed as a result of errors Takes a lead role for the team on one or more projects, ensuring the team and project manager are kept up to date with progress Proactively develop and maintain best practices as a team Escalate issues and risks appropriately and in a timely fashion Manage own workload, across multiple pieces of work Be an engaging communicator, able to communicate complicated concepts and opportunities to a wide audience of business and IT representatives at all levels. As part of the team monitor and complete business as usual requests alongside project demands Recommend areas for change. Identify, own and drive improvements to the correspondence processes in conjunction with other teams. Responsible for own personal development Actively manage relationships and key stakeholders and look to improve and enhance relationships with other areas at all opportunities. Analyse correspondence requirements at any stage from concept to detailed requirements and provide appropriate input to the project teams Work with our IT providers to design and develop appropriate and effective end to end solutions, including the design of the data inputs. Provide estimates and confirmation of schedule to projects when required. Engage in all stages of projects, keep the project team up to date with progress. Provide timely and accurate defect investigation and resolution where required. Ensure production incidents are investigated, managed and resolved in accordance with incident management procedures. Escalate any high priority incidents appropriately. Provide technical support and troubleshooting for system related issues, conducts root cause analysis and recommends options for change to prevent reoccurrence. Act as a consultant to projects and business teams to guide on the use of the available toolset to aid and improve customer communications Research possible solutions to new requirements and inputs to conceptual studies and business cases accordingly Provide expertise in developing prototypes and conducting proofs of concept to assess viability of requested changes. Keep up to date with the CCM industry and tools available and can translate this into how these could be used in our business About you We are looking for a candidate with the following skills and experience: Demonstrable sound experience of Thunderhead/Smart Communications toolset Previous experience of preparing XML data schemas Javascript, XML, XSL:FO an advantage Excellent written and verbal communication skills Good commercial awareness and understanding of the CCM industry. Previous experience of Financial Services an advantage Degree educated or equivalent (preferred) Benefits No matter what job you do you should feel valued and appreciated. That's why we offer a competitive total reward package, which enables our employees to share in the success they help to create. Core Benefits (Perm) Holiday: 24-26 days (depending on your grade) Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions Private Medical Insurance: Single cover as standard, cover can be increased at your own cost Life Assurance: 4x your salary, cover can be increased at your own cost Income Protection: 75% of salary payable after 26 weeks of absence In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction. Our promise At Quilter, we're committed to creating an inclusive culture that embraces diversity. We promote equal opportunities and make sure no applicant receives less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based purely on their skills, qualifications, experience and potential. Further information about this vacancy can be found within the job description below
Document Delivery Analyst - Role Profile 2020.pdf Closing Date: 13th March 2020
