Support Engineer - VoIP/Telephony Specialist


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

25th February 2020

Location

London

Salary/Rate

Negotiable

Salary Notes

Negotiable

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Support Technician - VoIP/Telephony Specialist Salary - Up to £37,000Location - Central London Key skills:A Support Technician should have some experience working on a Support Desk and have a technical IT and Voice background with strong attention to detail and ability to work to the highest standards and backed up by excellent customer support skills.Experience in working in support environment and excellent skills and experience utilising key support tool-sets such as alarm and ticket systems.Skills and knowledge of IP networksAn understanding of VoIPKnowledge ofSIP school certification or studying towards itExperience working with monitoringExperience in speaking and writing to customers in a technical support role1:1 or 2:1 university degreeRole Responsibilities:Respond to all alarms and alerts within SLA from the various monitoring systems.Follow the necessary steps to validate and resolve the alarm or assign to an appropriate next level engineer.Carrying out level 1 support tasks and responding to customers by phone or ticket.Answering calls that come into the support desk from customers and vendorsBecome the knowledge expert for the monitoring systems and for implementing and improving how the monitoring is configured and managed.Identify & document improvements for alarms for internal knowledge baseEnsure SLA of tickets are met.Ensure tickets are re-assigned when the assigned engineer is unavailable to respond.Carrying out level 1 support tasks and responding to customers by phone or ticket.Benefits:Set working hours between 8am-4.30pm, no shift work!21 days holiday, increasing yearlyLife insurance x4 salaryPrivate medical and dentalAnnual company kick offsInterested? Apply now directly, send me your CV to [email protected] or call 0191 594 9718 to find out more and to be immediately shortlisted!

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