Incident Support Specialist

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Incident Support Specialist - IT Operations / Infrastructure

BRAND NEW ROLE WITHIN A MANAGED SERVICES SECTOR IN MANCHESTER

* Service Desk experience required

* Salary up to 26k + excellent benefits

* Central location - easily commutable

* To apply please call 01244 567 923 or email [email protected]

Located in Stretford, we are an innovative Managed Services company who specialise in Cloud and digital transformation. We work in sectors such as Central & Local Government, Housing Associations, Healthcare, Emergency Services and many more! We have grown rapidly since our doors first opened and we are therefore seeking to appoint a talented Incident Support Specialist to join our ever-growing team!

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WHO ARE WE?

We are an innovative Managed Services company who specialise in Cloud and digital transformation, we help organisations transform the way they communicate with customers, stakeholders and staff which therefore reduces cost and enables them to gain a competitive advantage in the market! We are constantly evolving to ensure we keep up the pace with the increased demands of our clients and due to our continual growth, we are looking to appoint a talented Incident Support Specialist to join our team!

WHAT WILL YOU BE DOING?

Immersing yourself as a key member on the team, you will be co-ordinating and managing the Service Desk cases and you will be liaising with our customers and providing support to our engineers to ensure we continue delivering the highest quality of service. You will work closely with our Managed Service team and assist the Service Desk Manager with major incident and problem management whilst also ensuring that cases are updated every day and responded to within our SLA.

Interviews are being held…. So please apply today to express your interest!

WE NEED YOU TO HAVE…

* Service desk experience

* Excellent communication skills

* Relationship building experience

* ITIL

ITS NICE TO HAVE…

* Telecoms experience TO BE CONSIDERED

Please either apply by clicking online or emailing me directly to [email protected]

For further information please call me on 01244 567 923, if I am unavailable please leave a message with your name and either myself or one of my colleagues will respond as soon as possible. If required I can make myself available outside of my normal working hours to suit the best time you are available to talk. By applying for this role, you give express consent for us to process and submit (subject to your required skills) your application to our client in conjunction with this vacancy only. I am also on Twitter (@SearchableMeg) or connect with me on LinkedIn, just search Meg Bowyer on Google and ignore all of my football posts ???? I look forward to hearing from you.