Programme Manager


Premium Job From Real Time Recruitment

Recruiter

Real Time Recruitment

Listed on

25th February 2020

Location

London

Type

Permanent

This job has now expired please search on the home page to find live IT Jobs.

Real Time Recruitment Solutions https://www.rtrs.co.uk Exciting opportunity to join a rapidly growing Cleantech company.
You will to lead the service delivery for a key EV client. You will develop the service launch plans, lead the launch of the service and manage the ongoing service delivery. As you successfully deliver to this initial client, you will also support the development and strategy of the client delivery team. This role reports to the Operations Director.

You will have many examples of successful client delivery, you will know how to develop practical service models, you will have an obsession with quality and cost efficient operations, you will know what makes superb customer service, and you understand the power of SLAs and how to meet them.

Requirements:
7 years experience collaborating across product, project, operations, sales and services teams.Deep experience of EV smart charging and related service models.Experienced in SaaS delivery models.Happy working in a small, fast moving team.Motivated and enthusiastic, with an eye for detail.Client facing and able to promote company professionalism with stakeholders.Self-starter, managing your own and team's workload and deadlines.Able to work in central London office full time and travel internationally.

Responsibilities:
Supporting existing project delivery to meet launch deadline.Delivering launch and rapid post-launch service adjustments.Successfully running the service for this client.Support Operations Director on major client services activity.Ensure that new client contracts are aligned with supported services.Collaborate with product team to align products and supported services.Collaborate with project managers to define client services success criteria.Negotiating, setting and meeting client objectives to quality, time and budget.Developing and delivering regular reporting, to enable optimisation.Defining strategy for the business unit, ensuring alignment with company strategy.

Please send your CV ASAP - urgent!

Project and Programme Management
2020-02-24

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