|Recruiter:||Pangea Connected Limited|
|Listed on:||20th February|
|Salary/Rate:||£26,000 - £29,000|
|Salary Notes:||Salary dependent on experience|
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Company name: Pangea Connected Limited
Company Sector: Telecommunications and IoT
Start date: ASAP
Role Title: Technical Support Manager
Pangea is an IoT (Internet of Things) solution provider. Established in 2014, we provide predominantly cellular-based services to the B2B market around the world, operating in industries such as asset tracking, smart healthcare, environmental monitoring and smart cities.
Pangea is growing rapidly and is looking for a Technical Support Manager to provide day to day second line technical support and provisioning for customer services, as well as mentoring and leading the team. A typical day would be split between provisioning complex customer CPE devices, assisting 2nd line support, liaising with suppliers, managing non-BAU customer requests, troubleshooting escalated tickets.
Pangea is a growing company which thinks big. You will be working in a close-knit environment and be celebrating the successes of the business, while helping manage the challenges. We work and play hard, so we need a Technical Support Manager who is bright, full of ideas, and willing to operate in a fluid and changing environment.
This role is ideal for a person who is technically minded but also can communicate with a wide audience on a business level.
Previous experience in a mobile network operator environment, in addition to computer networking experience, is essential.
Areas of the role include:
Required Skills for this role:
We look forward to working with you and welcoming the right candidate to our growing business.