IT Support Analyst

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IT Support Analyst / London / 3-6 month contract / £140 - £170 per day

Role: IT Support Analyst

Location: City of London

Rate: £140 - £170 per day

Contract: 3 - 6 month contract

This role is to provide first and second line support directly to the client's end user

The key aim being to provide a fix to the end user issue at the initial contact

Main activities

*Experience of providing direct end user support with excellent customer service skills

Working on the client site in a direct client facing support role

*Working closely with the on-shore and off-shore infrastructure/service desk teams to provide second line technical support, ensuring assigned calls are responded to, diagnosed and resolved swiftly and effectively in line with operational and service level agreements. Ensure outstanding calls are regularly updated to reflect their status.

In-depth, hands on 'problem solving' expertise in desktop hardware, operating systems and software packages - e.g. Apple OSX and the Google Application Suite, Windows 7 and the MS Office suite; indicated by for example MCP level accreditation.

*A good working knowledge of a wide variety of ICT hardware. e.g. desktops, laptops, notebooks, Multi-Function Printers (MFP) and other peripheral devices. A good understanding of structured cabling or Wi-Fi connectivity e.g. Cisco routers, switches, Wireless Access Points (WAP) and managed cabling.

*To provide support for Smartphones, iPads, iPhones etc.

If this role sounds of interest and you feel you are suited tot his role , then please send your CV to [email protected]

All candidates will be spoken to regarding the role prior to submission of CV