3rd Line Support


Premium Job From REED Global

Recruiter

REED Global

Listed on

20th February 2020

Location

Newcastle Upon Tyne

Salary/Rate

£30000 - £35000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

3rd Line Support EngineerNewcastle upon Tyne6 Month FTCPro Rata £35,000 One of the UK largest financial companies are looking for a 3rd line support engineer to get involved with their imminent projects! They combine their specialist expertise, market knowledge and the latest technologies to produce high quality outcomes for their clients. You will be involved with the provision of quality 3rd line technical support to internal/external users and new IT technical solutions in line with the IT roadmap and strategy Key responsibilitiesAccurate recording of issues and resolutions in to our Helpdesk SystemExecuting live changes to data and software in a controlled and authorised manner via approved change management proceduresSuggesting technical and process improvements to colleagues and managers and implementing them as directedMentoring and development of the Infrastructure teamAssisting the Head of Infrastructure with the development of internal SLA's, system availability/uptime reportingAssist in the testing and delivery of the Business Continuity and Disaster Recovery procedures as an when requiredEnsure all risks are documented and reported to the Head of Infrastructure and/or IT Director and assist in the review of all IT related risks, prioritisation and remediation.In the absence of the Head of Infrastructure provide leadership and day to day management to the Infrastructure teamWorking with and establishing relationships with third party service providers to ensure full end-to-end service provision whilst carrying out the required IT due diligenceTake responsibility and ownership of incidents and requests and escalating where required to the Head of Infrastructure and/or IT Director Essential criteriaOffice 365Windows Server administrationGroup PolicyActive DirectoryFirewall configurationNetwork switch management Desirable criteria Microsoft Azure/AWS/GCP experienceBusiness Continuity/Disaster RecoveryVMware/Hyper-V experienceMicrosoft CertificationITIL Certification If this role is of interest, please send your CV today!

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