2nd Line Desktop Support Analyst

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Innovative? Customer Focused? Agile? Open and Engaging? Entrepreneurial? - The key attitudes and way we like to work at Saint-Gobain. If this sounds like you, please read on to find out more about the On-Site Desktop Support Analyst opportunity.

How will you support us?

This role is working with Saint-Gobain Technology Service (SGTS) in Coventry on a permanent basis. You will be responsible for providing assistance for the support and delivery of all IT services and equipment managed and/or supported by SGTS. This role is a combination of touch and remote support and covers both core services and services specific to sectors/business units where analysts are based and/or visit as part of their role as a Desktop Support Analyst.

In the role as an On-Site Desktop Support Analyst you will;

Provide On-Site Support to Customers on behalf of SGTS

Responsible for Managing & Maintaining BAU Workload to agreed SLA's

Provide a great Customer Experience by Supporting Colleagues as/when required

Use appropriate Troubleshooting Techniques to Identify & Resolve any Issues / Requests relating to Software and Hardware.

Demonstrate Excellent Verbal / Written Communication skills at all times

Ensure IT equipment remains Secure and Compliant

Ensure all assigned Project work is completed within allocated timescales

What kind of person are we looking for?

First and foremost, we always want to recruit talented people that align well with our values and way of working. In addition to the five Saint-Gobain attitudes we shared at the start, suitability for the role is always key; does the following criteria sound like you?

In order to be successful in this role, you must have;

Previous experiencing working within a 2^nd Line Support Role including, Configuring and Troubleshooting End User Equipment (i.e. PCs, Laptops, Phones, Mobile Devices & Tablets)

Experience and Understanding around Patching Processes / Activities alongside Security Management.

Experience using ITSM Toolsets around Incident Management (e.g. ServiceNow).

Extensive Experience Installing / Upgrading Hardware & Software.

Experience using CMCB / Asset Management.

Experience around Network Support (i.e. IP, DNS, Wi-Fi, Ping, Tracert, Printing etc.)

Ability to effectively manage demanding Workload volumes alongside BAU activities.

Ability to work under pressure and to strict deadlines.

Clean UK Driving License.

Qualifications;

A Level / HNC / HND / Degree in IT related Subject

IT related Qualifications Considered

Desirable MCP - MCSE, CCA, ITIL Foundation

We also offer some fantastic benefits, including;

Competitive salary

Excellent Retirement Savings Plan with additional Life Cover increasing employer contributions with service

Employee Recognition Scheme - Recognise & Reward

Learning & development opportunities via our online portal from day one

33 days' holiday (including bank holidays), rising to 34 days at five years' service

Staff discounts on all UK Saint-Gobain brands!

Share Scheme

Who are Saint-Gobain?

Saint-Gobain was founded in 1665 to deliver a world first - the production of glass on an industrial scale we have continued to adapt and grow through providing innovate ideas, services and products to our customers. 350 years later we have a presence in 67 countries and employs 170,000 people worldwide. The UK & Ireland is home to over 30 of our well-known and respected businesses within the construction sector including: British Gypsum, Jewson, Weber, Graham and Glassolutions.

You are applying to work with Saint-Gobain Technology Service (SGTS) this is one of 32 fascinating Saint-Gobain businesses that operate within UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.

Our Ambition as a business?

At Saint-Gobain, our goal is to ‘Create great living places and improve people's daily life'. We design, manufacture and distribute materials and solutions, which are key ingredients in the wellbeing of each of us and the future of all. They can be found everywhere in our living places and our daily life: in buildings, transportation, infrastructure and in many industrial applications. They provide comfort, performance and safety while addressing the challenges of sustainable construction, resource efficiency and climate change.

Do you want to be part of this vision? Click apply, we would love to hear from you.