It Infrastructure Manager
Recruiter
Listed on
Location
Salary/Rate
Type
Start Date
This job has now expired please search on the home page to find live IT Jobs.
Opportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.Client DetailsMultinational organisation with a truly global footprint. Mission statement to tackle global issues and act as both an actor and advisor on the global stage.DescriptionIT SUPPORT
* Receiving, logging and managing IT requests and logs via the online service desk , maintaining a high degree of customer service for all support queries whilst adhering to service management principles
* To liaise with our external third party IT and Audio Visual (AV) vendors where the issues cannot be resolved in-house. This will include hardware RMA and repairs
* Remotely supporting our user base on IT issues using remote support tools
* Troubleshoot all IT and communications related problems from in-house software to hardware including laptops, PCs, VoIP telephones, routers, servers, photocopiers and printers
* Troubleshoot any network issues, internal and external
* Being the main point of contact to provide support for AV conferencing services
* Escalate support tickets to external IT vendors, whilst maintaining full ownership of incident internally as deemed necessary
* Develop, review and update key IT policies and guidelines ensuring IT security risks are mitigated and in compliance with GDPRSYSTEM ADMINISTRATION/USER MANAGEMENT
* Creating user accounts, reset passwords, terminating user accounts, BitLocker key management
* Google user account management, creating groups, reset passwords, suspending accounts
* Regular and routine maintenance of server updates in conjunction with our cloud service provider to keep the servers running to optimal
* Monitoring and maintenance of business critical IT systems and hardwareOTHER
* Provide IT induction and training on Mercy Corps Europe's IT systems to new starts
* Implement and optimise process improvements
* Provide mentoring and coaching to IT Support Officer
* Undertake and/or participate in any IT projects as required by the organisation including liaising with IT staff at Mercy Corps Global (MCG)
* Maintain business relationships with external vendors
* Other tasks as assignedProfileWe are looking for an ambitious, IT professional, with experience of working in a small IT team, who is interested in a career in the NGO sector. This is an opportunity to work in an IT environment that is fast-paced and to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, customer focused, who enjoys the pressure of working together as a team to tight deadlines. Strong communication skills are vital, as you will be operating in a truly international environment.Job OfferOpportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.