Service Manager - ITSM

This job has now expired please search on the home page to find live IT Jobs.

Newly created role to join a growing IT Service Management function due to various business wins. You will drive BAU Support and Service Management processes. Understand service requirements and manage the design, implementation of any changes required to introduce projects into service/BAU. Work with IT Project Managers, Business Managers, and BAU teams to provide governance for the introduction of new services. Client DetailsWell known transportation company who operate UK wide are looking to recruit for a newly created Service Manager position within their IT Service Management function to join a growing IT Service Management function due to various business wins. DescriptionOwn Service Management and support processes ensuring adoption so new services function accordingly and are fully supportable. Promote understanding and awareness of service (ITSM/ITIL) objectives and metrics Manage the adherence to the Service Design & Introduction process Leading a holistic and comprehensive service design and being a go to person to aide project implementation Providing presentations and training to members of the IT organisation to ensure they are engaged and knowledgeable with new services Cultivate a collaborative approach across the business Completing the Service Model documentation and ensure this is reviewed and approved by relevant stakeholders Contribute to Process Improvement, documentation reviews and collaborations to further enhance the Service Introduction Process ProfileService Delivery in an ITIL environment, including Incident, Problem and Change Management; 3rd Party Escalation; Event; Capacity and Availability Management; Service Request Management; Release and Transition Management ITIL foundation qualification or equivalent required, Intermediate certificate in ITIL, Service Design and Service Transition preferred The ability to understand stakeholder requirements and correctly identify the service, urgency, impact and priority of those requirements. Proven knowledge of all aspects of IT teams and disciplines, such as software, infrastructure, cloud and mobile Proven track record in a service delivery role, experienced within IT Services and service improvementJob OfferCompetitive salary and long term career progression is on offer with a well known and growing organisation.