CRM Data Analyst
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Our client are looking for a CRM Data Analyst to come on board for an initial 12 month perm role that has become available based in Hounslow,
CRM Data Analyst -
Working within the Channel Marketing and Commercial Effectiveness Directorate, the role will assist in the delivery of Sales Force Effectiveness (SFE) programs and projects to achieve key business objectives including:
* Sales force effectiveness benchmarking, activity planning, sizing/structure and KPI reporting
* Drive efficiencies and process improvement across SFE by automating standardised tasks and upskilling end users in self-service data provision.
* Data warehouse management: curating internal data sets and making the best use of third-party data sets
* Supporting bonus calculation and CRM data configuration.
Day to day responsibilities:
* Handling queries from Sales and Marketing teams relating to the Business Information systems or data contained within.
* Providing analytical support and managing specific processes relating to SFE projects
* Provide support in the deployment / and ongoing business requirements for Business Information systems (including QlikView and Power BI). This will require communication and co-ordination with both local commercial teams and global strategic teams
* Managing or supporting ad-hoc projects and requests for sales and activity data, in a timely manner. Deep dive into issue resolution when necessary. Supporting move to self-serve insights model by improving accessibility of PowerBI reports and upskilling commercial teams.
* Support the delivery of technical data projects.
* Managing GDPR requests & working with third parties to optimize approach for privacy (GDPR) related requests
* Supporting the data validation of sales force bonus and incentive programs, adhering to timelines and Global processes
* Supporting the Data Manager in maintaining the quality of data within the local database and any data feeds as required
* Acting as a CRM Data Steward for the configuration of Veeva and maintenance of the quality of the data within Veeva (in conjunction with the CRM Data Analyst)
* Back-up cover & support to the CRM (Veeva) Data Analyst when required, - including day to day incident management system [ Remedy] within agreed SLA timelines and working with third party suppliers
Minimum Requirements
* Degree level qualification
* Aptitude for programming and logical thinking (SQL programming knowledge preferred)
* Advanced Excel skills essential
* Possess strong analytical skills
* Possess good attention to detail
* Organised and logical approach to problem solving
* Working effectively as part of a team, taking accountability for own actions and tasks, whilst communicating with others
* Ability to be self-directed and work independently
* Prioritise workload to manage multiple ongoing projects
* Possess strong organisational skills
* Excellent communication skills, both verbal and written
* Willingness to learn
* Ability to establish and maintain effective working relationships with co-workers, managers and stakeholders across varying levels of seniority who may be based outside the UK
Preferred Requirements:
* Experience of modern BI tool such as Power BI/Qlikview
* Experience of Spark or Python
* Experience of CRM systems/Veeva
* Project co-ordination
* Experience of process improvement/mapping
Please send through your availability, rate expectations and up-to-date CV if you are interested in this position.
