IT Service Desk Analyst
Rise Technical Recruitment Ltd
£19000 - £21000
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IT Service Desk Analyst
Livingston, West Lothian
£19,000 to £21,000 + Progression Opportunities & Development + Pension + 25 Days Holiday & Bank HolidaysExcellent opportunity for an enthusiastic IT Support professional to join a growing business in a highly varied and interesting role offering great opportunities for progression and development.Established over 40 years ago this company has multiple sites across the UK and is revolutionising the way businesses, local authorities and general consumers are communicating with each other. Primarily focused around manufacturing, .com and delivery, this organisation understands the importance of looking after the environment as well as the staff that work with them! Through continued growth they are looking for IT Service Desk Analyst to join their busy team.In this role you will be providing customer service to internal clients while collaborating in a team environment to provide proactive and reactive support, fast responses to enquiries, while solving problems and managing tickets and issues.The ideal candidate will have a working knowledge of service desk technologies, working within an ITIL Framework, with a flexible, customer focussed approach to work and a willingness to learn new skills.This is a fantastic opportunity to join an industry leading business offering a great progression pathway while working in a highly varied, interesting position.The role:
*Provide service desk support services and associated IT administrative tasks
*Respond to Incoming service calls in a quick and efficient manner and communicate with customers in a polite and professional way.
*Ensure service calls are kept up to date.
*To monitor internal systems and if necessary, report/escalate incidents.
*Proactive in developing and maintaining internal documentation for support processes and procedures as necessary.
*Adhere to change control processes when undertaking any support, installation or upgrade work on systems.The person:
*Previous experience in a 1st & 2nd Line IT line support, helpdesk environment or IT Service desk role
*Experience in a customer service environment
*Wanting to train and develop
*Strong communication and problem solving skills
*Any IT / ITIL Framework related qualifications beneficialReference Number: RTR91056