IT Infrastructure Support Technician

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As the largest integrated forestry business in the UK, with 1200 employees and operations spanning the forestry, sawmilling, timber manufacturing and energy sectors, BSW Timber Group is a rapidly developing multi-site business with a turnover in excess of £330m.

With 7 sawmills in the UK and one in Latvia, manufacturing and supplying a wide range of quality sawn products for a variety of industries, we're constantly working together to create a sustainable future for British forests and woodlands.

Head Office based and reporting to the IT Infrastructure Manager, your role will focus on assisting system users with computer support and IT maintenance - working from initial customer request through to final resolution. As well as troubleshooting issues relating to hardware, networking, operating systems and applications, you'll also provide advice on technical issues to a non-technical audience, which may involve travel across various BSW sites.

As an IT Infrastructure Support Technician, your day to day duties will involve:

Diagnosing software and hardware problems, as well as undertaking repairs and upgrades

Tracking, prioritizing and documenting requests using our IT helpdesk system

Monitoring and maintaining backup systems across the business

Assisting in the installation and configuration of new servers, networking infrastructure and other IT equipment across the business

Computer builds & rebuilds

Firewall management and diagnostics

Telephony configuration and management

Ideally, we're looking for an IT Infrastructure Support Technician, preferably with a relevant IT qualification, who has the potential to grow into the role and can demonstrate:

A good all-round knowledge of general computer hardware - Desktops/Laptops/Servers

A practical grasp of Windows 7 and Windows 10 Operating Systems, covering installation, configuration and fault-finding activities

Experience of Microsoft Office 365 support

First rate communication and problem-solving skills, coupled with a helpful manner and a genuine desire to learn

A Full driving licence is essential as travelling will be required to our sites

In addition, any familiarity with Windows Server, including Active Directory, Linux, VMware & Linux KVM Virtualisation and Backup Systems would be beneficial but not required as on the job training will be provided.

In return, you can look forward to developing a long-term career with one of the industry's leading employers. As well as the competitive salary, this position includes other benefits such as an excellent bonus, employer's contribution pension scheme and company sick pay. 

Closing date for applications: 12^th March 2020