IT Service Desk IT Support Analyst - Day & Night shift rota

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IT Service Desk IT Support Analyst - Day & Night shift rota - Kidlington£200 per day - Initial 6 month contractThis is a fantastic role for one of our most prestigious clients based in Kidlington, Oxfordshire. In this IT Service Desk IT Support Analyst - Day & Night shift rota role you shall provide first line technical support and advice as part of a team of 1st line people for calls received via telephone, online portal and email. This role will have you working both day and night shifts on a 12 hour shift but with a minimum of a couple of rest days between swapping from day to night shifts and vice-versa. You must have good troubleshooting and analytical skills and have previous IT Service Desk/Helpdesk experience around Microsoft environments. You shall adhere to Service Level agreements with the business, as well as operational Level Agreements within IT.

You will provide 1st line support on a range of issues.

To be considered for the IT Service Desk IT Support Analyst - Day & Night shift rota role you will need to be able to demonstrate your knowledge in some if not all of the following:

*PC/Laptop support - hardware diagnoses & configuration

*Password resets, user administration

*Windows Operating System (Windows 8/10)

*MS Office including MS Outlook & O365

*Call logging

You must have exceptional communication skills. Any experience in the public sector would be a bonus as would any ITIL experience. Due to the location of the clients site and lack of public transport during the times of the night shifts a driving license is likely to be needed for any candidates that don't live in Kidlington itself.

Additional noticesSuccessful candidates will have to go through a vetting process before being able to start.This is a public sector role and has been subject to an IR35 Assessment which has deemed this role 'Inside' of the Intermediaries Legislation (IR35)