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IT Service Desk IT Support Analyst - Day & Night shift rota

Premium Job From REED Global
Recruiter: REED Global
Listed on: 12th February
Location: Kidlington
Salary/Rate: £190 - £200
Type: Contract
Start Date: ASAP

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IT Service Desk IT Support Analyst - Day & Night shift rota - Kidlington

£200 per day - Initial 6 month contract

This is a fantastic role for one of our most prestigious clients based in Kidlington, Oxfordshire. In this IT Service Desk IT Support Analyst - Day & Night shift rota role you shall provide first line technical support and advice as part of a team of 1st line people for calls received via telephone, online portal and email.

This role will have you working both day and night shifts on a 12 hour shift but with a minimum of a couple of rest days between swapping from day to night shifts and vice-versa.

You must have good troubleshooting and analytical skills and have previous IT Service Desk/Helpdesk experience around Microsoft environments. You shall adhere to Service Level agreements with the business, as well as operational Level Agreements within IT. You will provide 1st line support on a range of issues. To be considered for the IT Service Desk IT Support Analyst - Day & Night shift rota role you will need to be able to demonstrate your knowledge in some if not all of the following: *PC/Laptop support - hardware diagnoses & configuration *Password resets, user administration *Windows Operating System (Windows 8/10) *MS Office including MS Outlook & O365 *Call logging You must have exceptional communication skills. Any experience in the public sector would be a bonus as would any ITIL experience.

Due to the location of the clients site and lack of public transport during the times of the night shifts a driving license is likely to be needed for any candidates that don't live in Kidlington itself.

Additional notices

  • Successful candidates will have to go through a vetting process before being able to start.
  • This is a public sector role and has been subject to an IR35 Assessment which has deemed this role 'Inside' of the Intermediaries Legislation (IR35)