Virtualisation Technician

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Under the direction of the Service Delivery Manager INF004 (Infrastructure Services) but largely on his/her own initiative, the incumbent will perform duties such as the following:

*Works on own initiative with limited supervision, may lead others as required- Plans, manages, coordinates and conducts work to meet quality targets

*Maintains and improves sound knowledge on implemented and new pertinent technologies

*Analyses technical issues, plans, designs, requirements and associated risks, and takes appropriate actions on technical solutions to include advise to supervisors and actual implementation

*Takes initiative to investigate and resolves issues in a systematic approach;

*Creates, installs, operates, maintains and supports server software images, both for Operating Systems and assigned applications, and stays abreast of latest developments in these areas

*Analyses and resolves assigned level 3 incident and problem tickets

*Supports IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans

*Maintains liaison with other CSU internal units, Service Lines and other external technical organisations

*Operates assigned IaaS systems and resolves alerts and error conditions;

*Documents the configuration of assigned IaaS equipment and related operating procedures as well as execution of the latter

*Implements procedures, tools and techniques for monitoring and managing the performance of assigned IaaS systems and provides reports as required

*Monitors and reports on the capacity of the assigned IaaS systems

*Assists with and implements assigned project work packages1

*Assists in developing new architectures as Subject Matter Expert in its assigned area of responsibility

*Responsible for teaching and growing the larger knowledge of the Service Area in general

*Responsible for the management and operation of Virtual Infrastructure across multiple networks and frameworks/versions of software to include VMWare, HyperV, networking systems and applications, SAN, blade environments and other integrated hardware/software

*May be asked to serve as Deputy SDM

*Performs any other duty as assigned.

Skills and Experience

Essential Experience and Education:

*University degree in Computer Science or Information Engineering or related fields

*At least 5 years extensive and progressive expertise in the duties related to the function of the post

*At least three years of experience teaching/mentoring a team

*Current in-depth knowledge and practical work experience of Microsoft Windows operating systems (latest versions) in a large scale LAN-based client server environment using Active Directory Services;

*Current knowledge and recent practical experience of mainstream hypervisors;

*Minimum 5 years practical experience as a system administrator of Virtual Infrastructure (VMware, Hyper-V);

*Server side scripting (Microsoft PowerShell and Linux bash shell);

*A sound knowledge of the issues and techniques of information processing and web services

*Experience with data management and storage facilities, including practical analytical experience of IT servers and system architecture implementations;

*A good awareness of access security and know how to implement security policies, with a good understanding and knowledge of systems usability;

*Recent experience with server clustering technology, storage systems and backup systems;

*Excellent written and verbal communication skills;

Desirable Experience and Education:

*Master's degree or higher

*More than five years of experience as a team lead or team manager

*Practical experience as a Systems or Virtual Infrastructure Administrator in an international environment;

*Practical experience in deploying/using/optimising mainstream Service Management Tools (e.g. SCOM and Oracle Enterprise manager);

*Prior experience of working in an international environment comprising both military and civilian elements;

*Knowledge of responsibilities and organization, including ACO and ACT.

*Sound experience in the installation, tuning and monitoring of clustered Operating Systems (like Solaris, Windows…) and network shared file systems;

*Knowledge of the VMWare suite of enterprise products and support

*8+ years of experience with virtualization infrastructures. VMWare certification desired.

*Minimal knowledge of storage syst