Senior Helpdesk Advisor
Recruiter
Listed on
Location
Salary/Rate
Type
Start Date
This job has now expired please search on the home page to find live IT Jobs.
Spring technology are currently working with one of the UK's leading utilities providers to recruit for a Senior Helpdesk Advisor to join their thriving team in Leeds on an initial 6 month fixed term contract.
The role
The successful candidate will be working within the customer service team to respond to a range of complex customer queries. You will also be liaising with other internal areas of the business while you look for a resolution to the query.
The Responsibilities
*Acting as the first point of contact for customers and identify and mange queries to their resolution.
*Maintain a strong level of customer service when dealing with customer queries
*Liaise with different areas of the business to resolve issues.
*Escalate issues to senior customer service members and third parties as and when appropriate.
*Ensure that all documentation of customer issues are correctly followed up on.
*Keep up to date with latest changes that can affect the team.
*Ensure that all queries are correctly logged.
The Requirements
*Experience within a contact centre / customer support environment is vital.
*Outstanding customer service experience.
*Ability to keep on top of KPI's
*Problem solving as the role requires the ability to think on your feet.
*Communication skills as the role requires speaking to different stakeholders both internal and external.
*Strong IT skills as you will be using different IT programmes.
If this sounds like you and you are wanting to take the next step on your career progression then apply now for immediate consideration!!
