1st Line Support Assistant

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Spring Technology is currently looking for an experienced 1st Line Support with Office 365 experience. This is a 4-6 week contract based in Redhill, Surrey.

Main points for candidates:

* Standard hours are full time, 37 hours a week

* It is a temp role to start with the possibility that it may go perm

* The candidate will be travelling to two sites regularly and MUST be flexible with this

Key requirements:

* Confident on the phone

* A self-starter who can work on own initiative

* At least 6 months experience using Office 365

* To be able to use self-directory

* Strong MS Office (Word, Excel, Outlook, PowerPoint)

Key Accountabilities:

The role will be responsible for:

* Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems

* Provide technical and administrative support and solutions

* Follow documented control processes to ensure compliance at all times

* Resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system

* Allocate and escalate enquiries as necessary if no immediate resolution is possible

* Create and update self-help documents via the IT Service Desk knowledge base

* Provide out of standard hours support, as per business requirements

Please send your CV now to apply !