AI/Machine Learning Engineer

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My client is currently recruiting for a Customer Experience Quality Engineer in the AI/Machine Learning arena to be based from Cork, Ireland on a 6 month plus contract.

The successful candidate will develop next generation AI and NLP solutions to support Customers. Our mission is to maintain a comprehensive and effective support and sales experience for customers around the globe. Our chat program is growing rapidly to new channels and we are looking for someone who can help manage the quality of the overall experience as the platform grows. You will partner closely with our product and development teams to ensure product quality and great customer experience. This includes uncovering hard to find scenarios and bugs.

Responsibilities:

?Maintain in depth understanding of end-to-end experience and setups

?Define strategy for evaluating and maintaining customer experience across new geos and channels

?Work with cross functional teams to validate end-to-end quality

?Raise and prioritize gaps in experience based on solid understanding of expected experience

?Build a strong understanding of the overall program objectives to assist with triaging and troubleshooting issues to the correct teams

Essential:

?Agile

?Analytical Thinking

?iOS

?Machine Learning

?NLP technologies - scikit learn