Service Desk Analyst - 1st & 2nd Line Support


Premium Job From Experis IT

Recruiter

Experis IT

Listed on

7th February 2020

Location

City Of London

Salary/Rate

£24000 - £28000

Type

Permanent

Start Date

asap

This job has now expired please search on the home page to find live IT Jobs.

IT Service Desk Analyst - 1st & 2nd Line SupportBanking, London, CityIT Service Desk, IT Helpdesk, Ticketing Systems, HEAT, Remedy, Hornbill, TopDesk, 1st & 2nd Line Technical Support, 50% Service Desk / 50% Desktop, SLA's, Microsoft Windows, Desktop, Laptops, Remote Connectivity, MS Exchange, MS Active Directory, VMware.£22,000pa to £28,000 (dependent on experience and professionalism) + Personal and Team Bonuses, Training & Development (with accreditations) Health & Pension.The client is a Financial Services and Investment organisation that are actively seeking a career minded, professional, ethical and confident IT Technician to support their Helpdesk, Desktop and Server functions.Based out of their City HQ you will be responsible predominantly 1st & 2nd Line Technical Support around their office user base, dealer and trading floors as well as on the IT Service Desk.Prerequisites are a calm and methodical approach to you work, a strong and professional service ethic with a natural willingness to help your IT Team, peers, colleagues, customers and stakeholders.Key Technology Skills required:Previous experience in a Service Desk or Helpdesk positionExperience withHelpdesk and Service Desk Applications {for example} HEAT or REMEDY or HORNBILL or TOPDESK etcExcellent PC, Laptop and Desktop skillsWindows Genealogy - 2003 / 2008 / 2012 - MCSE Level {Desirable}MS ExchangeMS Active DirectoryVMWare, Hyper-VVDIIT License & IT Software License ManagementITIL ProcessesCitrix XenApp {Desirable}Day to Day Responsibilities:To ensure the Firm's I.T. infrastructure functions smoothly both in London and branch officesTo make recommendations for improvement where appropriateTo be the expert in own area of specialisationTo provide flexible staff cover when requiredKey Personal / Functional Skills required:An exceptional customer service ethic as you will be dealing from Directors and PA's, Traders and Broker's to 3rd Line Technical Support staff.Excellent team working skills and relationship skills with users and colleaguesEmphasis always on the customer to ensure they receive an exceptional level of service.Preferably educated to Degree/A Level/HND/City & Guilds or equivalentITIL CertifiedAble to work under pressureAnalytical and numerateShould you have the experience, enthusiasm, motivation and attitude to rise above your peers and secure this role, my client will offer you a solid, steady and enviable career path including an excellent salary package consisting of:As well as base salary there is a bonus, training & development (with accreditations), health and pension benefits.

You are currently using an outdated browser.

Please consider using a modern browser such as one listed below: