Network Engineer / 3rd Line Support Engineer - Oracle Fusion

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Job Title: Oracle Fusion Support Specialist

Location: Ellesmere Port

Salary: £36,000 - £40,000 per annum, D.O.E.

Job Type: Full Time, Permanent

The Company is the UK's leading waste-to-energy biodiesel producer with operations in Scotland and North West England and has always been privately owned. Their main plant, near Motherwell in Scotland, started production in 2005.

Following significant investment to facilitate growth and development, a number of facilities have been built in the Stanlow area. They specialise in the production and supply of high grade, sustainable diesel made from waste fats and oils deliberately excluding any raw materials that could also be used for food or feed.

The Role:

To support the IT department to provide a reliable and efficient service based on leading-edge applications and systems to help ensure the ongoing and continued success of their organisation.

Working as part of a small but supportive team the Oracle Support Specialist will play a key role in supporting key applications delivering a high level of service to the business in assisting with pre-release testing, implementation, deployment and documentation as well as providing robust support to end users.

Key Responsibilities and Accountabilities:

Supporting and maintaining key applications with specific emphasis on Oracle Fusion

Management of planned and ad-hoc projects, control of change and release management, system enhancements and direct liaison with providers

Supporting the development of system reporting to drive visibility of business performance

Maintaining user matrix, log on rights and access

Investigating and resolving problems associated with day to day usage of the Applications

Logging and documenting Service Requests (SR) in the ERP Help Tool and triage user requests for assistance

Responding to ERP Issues/Requests/Service Requests and actively monitor to resolution.

Proposing improvements based on analysis and user communications

Assisting with systems integrations

Building, maintaining and managing relationships with providers and 3rd Party Agencies

Identifying and resolving technical issues with bespoke applications; Oracle Cloud, Q Pulse and other tailored applications

Company Initiatives:

Take responsibility for the Health and Safety of yourself and others whilst at work and to comply with the Company's policies and legislation

Support Company Initiatives and demonstrate Company Values

To comply with all legal, regulatory and statutory obligations applicable to the role

Participate in training and personal development activities as required

Be flexible in undertaking the duties and responsibilities attached to your role; Carry out any other reasonable tasks as required by the Company

Safety, Health and Environment

Carry out all activities in line with the Company's SH&E rules and guidelines

Always wear Personal Protection Equipment as required. Take responsibility for your own PPE ensuring appropriate storage and care

Always work in a manner safe to yourself and others and report any hazards immediately

Ensure all staff and visitors operate in compliance with Safety Regulations

Make yourself aware of all Emergency procedures and Responses

Key Requirements:

Several years' work experience in a support role or end user in an Oracle ERP environment

Handle confidential information in line with the firm's data security protocols

Team player with strong interpersonal and communication skills

Diligence and attention to detail is essential

Can assume a technical leadership role

Strong analytical and problem solving skills with the ability to learn independently, research products and technologies using the internet & documentation

Ability to write detailed, complex documents for technical and non-technical audiences

Experience in project start-up, deployment and on-going support

Comprehensive understanding of software installation technology and processes

Proven experience of creating Oracle OTBI reports

Experience running basic queries in SQL - an asset

Experience in Enterprise level systems support or development

Specialist knowledge of Oracle Cloud applications, software and operating systems

This job description is a summary of the main duties of the role but is not exhaustive. It may be reviewed and updated regularly in discussion with the post holder.

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