1st Line Support Assistant


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

7th February 2020

Location

Redhill

Salary/Rate

£12 - £15

Type

Contract

Start Date

asap

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1st Line Support Assistant / Contract / £12-£15 per hour / Redhill, Surrey

1st Line Support Assistant / 1st Line Support Engineer / 1st Line Support / First line Support Assistant / First Line Support / First Line Engineer

One of our leading clients is recruiting for a 1st Line Support Assistant

Key Accountabilities

Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems

* Provide technical and administrative support and solutions

* Follow documented control processes to ensure compliancy at all times

* Resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system

* Allocate and escalate enquiries as necessary if no immediate resolution is possible

* Create and update self-help documents via the IT Service Desk knowledge base

* Provide out of standard hours support, as per business requirements

The right Candidate should have

* At least 6 months experience using Office 365

* Strong MS Office (Word, Excel, Outlook, PowerPoint)

* Confident on the phone

If this opportunity is of interest and you feel you will be a good fit for the role

then please send across your CV to [email protected]

All candidates will be spoken to before CVs are submitted

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