1st Line Support Assistant
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1st Line Support Assistant / Contract / £12-£15 per hour / Redhill, Surrey
1st Line Support Assistant / 1st Line Support Engineer / 1st Line Support / First line Support Assistant / First Line Support / First Line Engineer
One of our leading clients is recruiting for a 1st Line Support Assistant
Key Accountabilities
Offer first line technical and software support for all IT related queries, relating to hardware, software, telephony and business systems
* Provide technical and administrative support and solutions
* Follow documented control processes to ensure compliancy at all times
* Resolve issues raised by internal team members and maintain an accurate history via the corporate Service Desk system
* Allocate and escalate enquiries as necessary if no immediate resolution is possible
* Create and update self-help documents via the IT Service Desk knowledge base
* Provide out of standard hours support, as per business requirements
The right Candidate should have
* At least 6 months experience using Office 365
* Strong MS Office (Word, Excel, Outlook, PowerPoint)
* Confident on the phone
If this opportunity is of interest and you feel you will be a good fit for the role
then please send across your CV to [email protected]
All candidates will be spoken to before CVs are submitted