Customer Support Analyst - Service Desk
Recruiter
Recruitment Revolution
Listed on
5th February 2020
Location
Gu14
Salary/Rate
£18000 - £22000
Salary Notes
plus Awesome Benefits
Type
Permanent
This job has now expired please search on the home page to find live IT Jobs.
Excellent career-development opportunity for a customer-centric candidate with a technical aptitude or an interest in tech to join a fun, human and innovative tech company headed up by some of the brightest minds in the industry. Culturally, we look for people who love to learn, are playful, humbly technically confident and enjoy facilitating team collaboration and learning whilst helping to shape and improve business ecosystems. Join us...Job Info:
Customer Support Analyst - Service Desk - Fun Tech Company
Farnborough | £18,000 - £22,000 plus Awesome Benefits, Perks and Working Environment + Lots of Learning and Personal Development
The Customer Support Analyst role:
We are seeking a sparkling Customer Support Analyst to drive support desk ticket resolution. You'll acknowledge all incoming support requests and accurately allocate tickets to our Technical Support team. You'll love being on the frontline interacting with customers and thrive being the central dispatcher and communications pivot that orchestrates momentum towards speedy ticket resolution.
We're a Microsoft Partner with all the great resources that brings, plus AWS and Google Cloud also feature strongly in our services putting you at the heart of a career in the rapidly growing cloud industry. We rank highly as the cloud hosting partner of choice for brands and agencies across eCommerce, websites & campaigns and apps and work with imaginative clients like Zipcar, Nandos in retail, ITV in media, Universities plus amazing sustainable retailers and non-profits such as Okapi, World Vision plus many more.
We're looking for:
+ Someone who enjoys actively owning problems right through to solution
+ A mindset that thrives on being empowered to get the job done
+ Good customer service skills, so prior experience (gained in any industry) is a must
+ Frontline customer facing ability in a problem-solving customer support capacity
+ Collaborative personality able to work well with Technical, Customer Success and Account Management teams
+ Exposure to a support desk environment (cloud, web, agency or technical would be amazing)
+ Strong sense of personal pride in owning and reporting on great customer satisfaction
+ Ability to make a contribution to seek out processes and systems for improvement
You'll be someone who doesn't hide behind a screen or get bogged down writing lengthy emails but embraces proactive problem-solving through people interaction.
You'll also be someone who enjoys working with technical people, perhaps being interested in working towards a Cloud career (technical, project management or sales) or with an interest in technology, scripting and/or coding.
Our team on average invest half a day each week in both technical & personal development.
Salary & Benefits:
+ Basic £18,000 - £22,000
+ Free Parking - Farnborough office
+ Private health insurance
+ Employee wellness programme
+ Workplace pension scheme
+ New office environment
+ On campus gym
+ On-site shower
+ Team fun and learning
+ Hours 8 am - 4.30pm
What's in it for you?
+ Variety - blending the human and technical with customers and specialists birthing amazing cloud solutions
+ People - getting things done by working in a flat, collaborative team structure
+ Environment - Modern bright, enjoyable offices that are team centric for an enjoyable working day
+ Support - generous peer-to-peer technical support to help your success from colleagues
+ Development - around half a day each week to learn giving you options to progress in and around the business
About the company:
We are rich in technology leadership with tech founders who ‘get' what it takes to stay ahead of the curve in today's digital landscape. As a result, we provide serious tools, both at work and at home to satisfy our team's unquenchable curiosity and thirst for technical excellence.
Our amazing, "people-centric", natural light offices overlook Farnborough airport runway. We have a great social environment including mid-week team lunches and occasional film nights, music jams, drone club and team nights out organised by our very own Ministry of Fun. We run many cool events, including our annual awards which our tech team enjoy too and we're planet friendly too with a dedicated environment team.
We're happy to answer any questions you have. Why not reach out and explore with us? We promise you'll hear back from us! Out of hours and weekend conversations can be arranged.
We're an equal opportunities employer and welcomes individuals who are in possession of the appropriate requirements to work within the UK/EU. Offered individuals will be asked to undertake employee screening and identity checks.
Your Background / Previous Roles May Include:
Customer Service, Customer Success, Customer Support, Tech Support, Technical Support, 1st Line Support, Service Desk Analyst.
Interested? Apply here for a fast-track path to the Hiring Manager
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
