1st/2nd Line Support Engineer
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My client a well-known insurance brokerage who work globally, are looking for someone to join their team as a 1st/2nd Line Support Engineer.
As a member of the Infrastructure team to participate in all areas of first/second and line user support for all installed systems.
Key Tasks and Responsibilities:
*Installation of new equipment.
*Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.
*Complete service desk workload in accordance with Technology SLA'S and procedures, escalating any outside your skill set.
*Assist in day-to-day Infrastructure tasks.
*Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.
*Provide cover for other team members and ad hoc duties when requested by Management.
*Deliver a continuous high level of customer service- 'We live Service'.
*Log into the call centre on arrival, logout at the end of the day.
Skill set:
*Taking ownership of 1st2nd line tickets
*LaptopPC builds
*Meeting Room AVVC support
*Deskside assistanceface to faceIT advocate
*Admin tasks such as report running and asset management
*AVSEP reports
*Windows 10Office 2016
*WebExWebEx Teams support
*Mac OS skills
*Mobile devicesAirwatch reports
*Teem - Meeting room display support
*SharefileReports
*ArubaWi-Fi basic admin
*Active
*Directoryuserscomputerssecurity groups ect
*Basic Exchange administration
*Software deployment (PDQ). keeping environment up to date with
*Windows3rd party updates
*Printingtroubleshooting
*Candidate Profile
Competencies:
*Understanding the general and legal principles applicable to insurance.
*Working knowledge of the computer desktop software provided by the business.
*Understanding of and adherence to the standards and procedures.
*Ability to build and maintain good business relationships and influence outcomes where appropriate.
*Ability to communicate effectively and professionally both verbally and in writing
*Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.
*Analytical and problem-solving skills, including research and investigation and product evaluation.
*Effective delegation and capacity to escalate as appropriate.
*Knowledge of the resources available within the company and how to source such services.
*Work in support of other team colleagues.
*Show a flexible approach to change.
*Ability to achieve set individual and team goals and objectives.
*Adopt right first-time approach.
*Relevant technical IT expertise to fulfil assigned tasks & responsibilities.
*Ability to advise and coach Associates in the use of the IT systems.
*Understanding of IT change control and impact analysis protocols.
*Flexible working hours when required.