1st/2nd Line Support Engineer

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My client a well-known insurance brokerage who work globally, are looking for someone to join their team as a 1st/2nd Line Support Engineer.

As a member of the Infrastructure team to participate in all areas of first/second and line user support for all installed systems.

Key Tasks and Responsibilities:

*Installation of new equipment.

*Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.

*Complete service desk workload in accordance with Technology SLA'S and procedures, escalating any outside your skill set.

*Assist in day-to-day Infrastructure tasks.

*Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.

*Provide cover for other team members and ad hoc duties when requested by Management.

*Deliver a continuous high level of customer service- 'We live Service'.

*Log into the call centre on arrival, logout at the end of the day.

Skill set:

*Taking ownership of 1st2nd line tickets

*LaptopPC builds

*Meeting Room AVVC support

*Deskside assistanceface to faceIT advocate

*Admin tasks such as report running and asset management

*AVSEP reports

*Windows 10Office 2016

*WebExWebEx Teams support

*Mac OS skills

*Mobile devicesAirwatch reports

*Teem - Meeting room display support

*SharefileReports

*ArubaWi-Fi basic admin

*Active

*Directoryuserscomputerssecurity groups ect

*Basic Exchange administration

*Software deployment (PDQ). keeping environment up to date with

*Windows3rd party updates

*Printingtroubleshooting

*Candidate Profile

Competencies:

*Understanding the general and legal principles applicable to insurance.

*Working knowledge of the computer desktop software provided by the business.

*Understanding of and adherence to the standards and procedures.

*Ability to build and maintain good business relationships and influence outcomes where appropriate.

*Ability to communicate effectively and professionally both verbally and in writing

*Ability to manage time, prioritise and ensure that deadlines are met without compromising quality.

*Analytical and problem-solving skills, including research and investigation and product evaluation.

*Effective delegation and capacity to escalate as appropriate.

*Knowledge of the resources available within the company and how to source such services.

*Work in support of other team colleagues.

*Show a flexible approach to change.

*Ability to achieve set individual and team goals and objectives.

*Adopt right first-time approach.

*Relevant technical IT expertise to fulfil assigned tasks & responsibilities.

*Ability to advise and coach Associates in the use of the IT systems.

*Understanding of IT change control and impact analysis protocols.

*Flexible working hours when required.