1st / 2nd Line Engineer


Premium Job From Spring Group Plc

Recruiter

Spring Group Plc

Listed on

31st January 2020

Location

London

Salary/Rate

£26000 - £28000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

1st/2nd line support Analyst

London

£26,000 - £28,000

A leading insurance company based in London is currently recruiting for 1st/2nd line support analyst to become a member of the Infrastructure team to participate in all areas of first/second and line user support for all installed systems.

Key Tasks and Responsibilities:

*Installation of new equipment.

*Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.

*Complete service desk workload in accordance with Technology SLA'S and procedures, escalating any outside your skill set.

*Assist in day-to-day Infrastructure tasks.

*Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.

*Provide cover for other team members and ad hoc duties when requested by Management.

*Deliver a continuous high level of customer service- 'We live Service'.

*Log into the call centre on arrival, logout at the end of the day.

Skill set

*Taking ownership of 1st2nd line tickets

*LaptopPC builds

*Meeting Room AVVC support

*Deskside assistanceface to faceIT advocate

*Admin tasks such as report running and asset management

*AVSEP reports

*Windows 10Office 2016

*WebExWebEx Teams support

*Mac OS skills

*Mobile devicesAirwatch reports

*Teem - Meeting room display support

*SharefileReports

*ArubaWi-Fi basic admin

*Active

*Directoryuserscomputerssecurity groups ect

*Basic Exchange administration

*Software deployment (PDQ). keeping environment up to date with

*Windows3rd party updates

*Printingtroubleshooting

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