1st / 2nd Line Engineer
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1st/2nd line support Analyst
London
£26,000 - £28,000
A leading insurance company based in London is currently recruiting for 1st/2nd line support analyst to become a member of the Infrastructure team to participate in all areas of first/second and line user support for all installed systems.
Key Tasks and Responsibilities:
*Installation of new equipment.
*Log Incidents/ Service Requests/ Problems /Changes using the Service desk software.
*Complete service desk workload in accordance with Technology SLA'S and procedures, escalating any outside your skill set.
*Assist in day-to-day Infrastructure tasks.
*Ensure daily tasks carried out effectively and responsibly, to agreed service levels, escalating any failures.
*Provide cover for other team members and ad hoc duties when requested by Management.
*Deliver a continuous high level of customer service- 'We live Service'.
*Log into the call centre on arrival, logout at the end of the day.
Skill set
*Taking ownership of 1st2nd line tickets
*LaptopPC builds
*Meeting Room AVVC support
*Deskside assistanceface to faceIT advocate
*Admin tasks such as report running and asset management
*AVSEP reports
*Windows 10Office 2016
*WebExWebEx Teams support
*Mac OS skills
*Mobile devicesAirwatch reports
*Teem - Meeting room display support
*SharefileReports
*ArubaWi-Fi basic admin
*Active
*Directoryuserscomputerssecurity groups ect
*Basic Exchange administration
*Software deployment (PDQ). keeping environment up to date with
*Windows3rd party updates
*Printingtroubleshooting