Permanent 1st line Service Desk Analyst - Microsoft, Windows

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Service Desk Analyst / 1st Line Support / Level 1 Helpdesk Support - Microsoft / Windows Would you like to join a progressive company with a social purpose at its heart, where you can start and grow your career in IT in a new service desk environment? You'll be will be part of a great team, responsible for delivering a best of class IT technical service support to its customers. Title: Service Desk Analyst / 1st Line Support / Level 1 Helpdesk SupportDuration: Permanent post Start Date: mid-February onwardsLocation: Greater LondonSalary: c£25,000 - £26,000 pa plus good benefits package DutiesWorking on an IT service desk supporting a large user base in a corporate enterprise environment. To provide a 1st class 'front of house' 1st line technical support service to all IT users to deliver a consistent and reliable customer focussed IT service, ensuring a responsive service to all customers. To own user, problems, perform a technical diagnosis and fix issues either remotely or on-site. Efficiently and effectively provide solutions/workarounds to Incident's & Service Requests within SLA thresholds. Utilise and adhere to all published ITIL processes, to ensure appropriate standards and procedures are adhered to, ensuring all new requests for support are accurately logged and frequently updated with request status/feedback. Continually keep users informed of live issues and requests. Maintain a flexible and responsive attitude that allows for change and service improvement. Skills: Ideally you'll be able to demonstrate some previous experience delivering 1st line support on a service desk for IT Systems in a complex environment for a customer focussed business, with high levels of customer satisfaction. This will be covering Windows PC, Mobile Phones, tablets and server operating systems, Microsoft Active Directory and network protocols, plus business application used by the business. However if you have not got an IT support background, but you do have experience of other telephone based customer service support then this is your chance to move into an IT Support environment. Either way you'll have exceptional Customer Service skills, an ability to trouble shoot and problem-solving skills along with very good communication both written & verbal. If this exciting opportunity with a first class company is of interest to you then why not apply? To progress matters please call Laura on 01566 776 888 or email [email protected] Services advertised are those of an Employment Agency.