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IT Support Analyst/Desktop Support (O365/AD) - Guildford

Premium Job From REED Global
Recruiter: REED Global
Listed on: 28th January
Location: Guildford
Salary/Rate: £20000 - £25000
Type: Permanent

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IT Support Analyst/Desktop Support/ 1st Line support/IT Support/ First Line/IT System Support/Service Desk Analyst/Helpdesk Technician Type - PermanentLocation - GuildfordSalary - Up to £25,000 per annum IT Support Analyst/Desktop Support/ 1st Line support/IT Support/ First Line/IT System Support/Service Desk Analyst/Helpdesk TechnicianThis is a great opportunity for an IT Support Analyst to join a dynamic, and collaborative IT team in a fast-paced helpdesk environment, with a focus on excellent customer service.You will be joining a Global Legal Firm based in Guildford. A back round in 1st/2nd Line IT Support is desirable to provide both desk side and remote support for IT queries and to ensure items are managed effectively.Responsibilities:Ensure the process of logging all tickets is followedProvide fixes over the phoneImage computers; perform upgrades as necessaryProvide updates in IT MeetingsAssist in desk and office moves where necessaryIn order to be suitable for this role you should be detail orientated and have the ability to work both independently and as part of a team. Posses a problem-solving attitude and have a strong focus on providing excellent customer service.Skills/Experiences:Experience of using and administrating case management systems is advantageous but not essentialO365Active DirectoryExperience with imaging and profiling machines is beneficial If you would like to be considered, please apply below