Change Manager

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Role: Change Manager

Location: Edinburgh

Duration: 6 MonthsPay: £250-275

The successful candidate will work across a varied portfolio of small to large change projects. You'll work within our change management framework and governance to implement your aligned project/s, utilising your strong stakeholder management skills. You'll play a pivotal in managing the change on behalf of Customer Operations, working collaboratively with the wider business areas (including proposition, risk, IT, operations and communications) to implement change successfully.Building strong relationships with project team members and other stakeholders, when typically there is no direct line management responsibility.Working within the defined project governance framework to ensure risks and issues associated with the project are appropriately recorded and monitored.Identifying and actively managing stakeholders throughout the project to ensure project sponsors, steering groups and other stakeholders are kept informed of project progress with regards to change management.Ensuring business readiness across the operational teams (comms, training and operations) and facilitating between the business and the change project teamAdapting your own style and approach in order to influence and ensure effective relationships are maintained and developed, whilst being a champion of change and challenging the status quo at all levels.Supporting or potentially leading the initial scoping of the project to ensure business case, change project objectives, deliverables and success measures are appropriately defined.Inputting and producing high quality project documentation including plans, actions, decisions, risks, issues and incidents in line with the project objectives, to ensure successful delivery.Developing change management methodologies, processes and tools and ensuring they are used within own area for scope of change management project.

EssentialProven track record of engaging with and leading stakeholders through structural, procedural, technology, people & cultural changeExcellent communicator with proven ability to influence and engage stakeholders at all levelsExcellent knowledge and understanding of change management principles and standardsAdvanced stakeholder management skillsAbility to deliver in new environments/cultures, and guide different personalities towards positive changeKnowledge and experience of developing and implementing business readiness plans across cross functional teamsAbility to manage multiple stakeholders with conflicting priorities and agendasProven success in delivering business change with a people focus is essential

DesirableAMPG Change Management qualificationLean Sigma or other professional change management qualification (e.g.Agile, Prince II, Lean Sigma or Black Belt accredited)Exposure to managing change within a regulatory customer focused environmentExperience of working in both an agile and waterfall environment would be beneficial.Please submit all relevant CV's at the first instance.