Technical Support Engineer - 2nd Line


Premium Job From Nigel Frank International

Recruiter

Nigel Frank International

Listed on

27th January 2020

Location

Richmond Upon Thames

Salary/Rate

£35000 - £37000

Type

Permanent

Start Date

ASAP

This job has now expired please search on the home page to find live IT Jobs.

Role: Technical Support Engineer - Level 2Location: South West LondonSalary: £35,000 - £37,000 Role:My Client is looking for an enthusiastic and self-driven support desk engineer to join their team.Do you have a passion for excellence, providing an excellent level of customer service and is a highly adaptable and efficient team player? If so this is the role for you.Responsibility:Taking escalation from Support Desk Analyst.Resolving issues within service level guidelines (SLA).Gathering all relevant information from initial contact to ensure most efficient troubleshooting.Questioning customers effectively about issue and working to find alternative, more efficient methods.Skills & Experience:3+ years experience with mass deployment tools: JAMF and KASE (Bonus).Windows Server Technology - 2008/2012/2016Mail Technology - Exchange 365, Exchange Server 2013 / 2016 (Administration and Set-up)Backup Technology - Veeam, Datto Backup & RecoveryHardware Experience - HP, Dell, NAS, SANServiceNow - ITSMBenefits:World Class training & DevelopmentOpportunity to travel to their Sites located across Europe. If you are interested in this position and want to discuss this opportunity further, please apply below or alternatively email me at [email protected] or call me on 02038087317

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