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Support Engineer/IT Support/2nd Line (Linux/Oracle) - Winnersh

Premium Job From REED Global
Recruiter: REED Global
Listed on: 24th January
Location: Winnersh
Salary/Rate: £25,000 - £30,000
Type: Permanent

Support Engineer/Technical Support/2nd Line/Second Line Support/Application Support/Software Engineer/IT System Support/Systems Analyst/Helpdesk/IT Support

Type: Fixed Term

Location: Hursley / Winnersh

Salary: £25k-£30k per annum

Support Engineer/Technical Support/2nd Line/Second Line Support/Application Support/Software Engineer/IT System Support/Systems Analyst/Helpdesk/IT Support

A Support Engineer required to join a multinational company specializing in security and identity solutions on a Fixed Term basis of 12 months.

Main duties and responsibilities

  • Provide technical support and maintenance on company products
  • Ensure full adherence to the SLA
  • Respond to customer needs relevant to Morpho's contractual responsibilities
  • Act as the main point of contact for all on-site support requests
  • Perform daily system checks and monitoring.
  • Produce various internal and external monthly reports
  • Act as point of contact
  • Escalation key point and coordinator of any incident resolution
  • Occasional out of hours support cover during major system release updates
  • Review and update procedures and documentation

Skills and Experience

  • Previous experience in a similar application support environment
  • Good IT administrator skill set on Linux (Red Hat based flavours) and Windows Systems
  • Some knowledge of Oracle (constructing and running queries) would be of advantage
  • A proactive approach to system administration and support functions

The ideal candidate will be self-driven, results orientated, and a strong communicator.

If you would like to be considered for this great opportunity, then please apply below.

Contact Name: Paula Richardson
Reference: TJ/9104/X3-274082_1579886242
Job ID: 2787438



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