Liberty Speciality Markets
Competitive + Benefits
Competitive + Benefits
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Job Title: Infrastructure Engineer
Who we are?
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Established in 2013, bringing together Liberty's company, syndicate and reinsurance operations into one combined operation of over 1,800 people, over 50 specialty and commercial insurance and reinsurance products and four underwriting platforms.
About the Role:
As an Infrastructure Engineer working with Liberty Specialty Markets, the purpose of this role will be to ensure sound delivery of technical services. You will be part of a team supporting a hosted environment that delivers hosted services to all LSM Staff. You will be providing a mixture of preventative support as well as integration activity around Windows Server environment, Citrix XenApp, VMWare, Hyper-V and more. You will also be working in a fastpace environment driving performance and reliability from software, infrastructure and cloud environments on behalf of LSM. You will tackle challenging, unique situations every day and work with other functions and employees within LSM as well as our business users. You will have strong analytical and troubleshooting skills, solid communication skills and a desire to tackle complex problems.
What the ideal candidate will have:
Solid technical background in a hosted services environment including infrastructure networks, hardware, software and telecommunications
Experience with incident ticketing systems
Knowledge of Microsoft Active Directory, Exchange and Office 365
Virtualisation experience using VM Ware, Citrix Xen App and NetScaler
Ability to identify incident trends in order to elevate incidents in accordance with standard protocols
Able to gather relevant information systematically to troubleshoot and resolve issues
Knowledge of ITIL and industry best practices
Proven ability to work in a cloud based or hosting environment
What we can offer you:
At LSM, we recognise and encourage the values of diversity, inclusion and collaboration and we know that working together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our goals.
We know that each of us has a ‘unique perspective', shaped by our different backgrounds, personalities, life experiences, beliefs and many other dimensions of difference. We are a proud sponsor of MumsNet and encourage a flexible work life balance.
LSM reward individuals based on their performance, ability and attitude, no matter the focus or seniority of their role, with our competitive benefits package. All LSM employees have access to flexi-benefits to suit their particular lifestyle needs, which include competitive basic salary, pension and bonus, 25 days' holiday (with the option to buy or sell 5), generous contribution towards gym membership, private health and dental care and full health screening, good maternity and paternity leave options, full study support towards any relevant qualifications and flexibility to work remotely. On top of all of this we are based in the prestigious Walkie Talkie building and all employees have individual and guest access to the Sky Garden.