Senior IT Support Engineer - Tyrone - Up to 35k
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Senior IT Support Engineer Tyrone 30,000-35,000 Job DescriptionThe Senior IT Engineer will be an essential member of the Group IT Operations team. Supporting a wide range of systems that are critical to the operation of the business. Working on a diverse set of applications and environments across multiple geographic locations. Taking a lead on documentation and the Investigation of the systems and infrastructure within the group.Main Duties: 1st and 2nd line support for the local site.Diagnose and fix Desktop issues for the user base local and group wide.Assist with server issues and where necessary escalate to the infrastructure team.Diagnose and fix issues relating to the ERP, CRM & Citrix environments.SQL Maintenance duties.Deal with internal IT cases using the ticketing system, ensuring that all cases are handled effectively and within SLA.Assist in the rollout of new technologies.Experience, Knowledge, Skills, Attributes:
* Proven experience in a support role that entails multiple technologies.
* Strong troubleshooting abilities across a wide range of hardware/software solutions.
* Knowledge in the following areas:
o Microsoft Windows Server OS all recent versions.
o Microsoft Office 365.
o Supporting Microsoft Technologies (AD, DNS, DHCP, RDS).
o Virtualization Technologies (VMware/Hyper-V).
o Dell Server Hardware.
* Microsoft SQL Server experience.Bonus Criteria (If any)
* Citrix
* Backup solutions (ideally Veeam Backup & Replication).
* OS/Software Deployment Solutions.
* Cloud Computing (e.g. Azure, AWS).
* Network understanding (TCP/IP, LAN, WAN, VPN, Switches, Routers, Firewalls).Benefits* Working with a Growing business - £155M turnover
* Huge ERP transformation site - big investment in D365/ Cloud technologies
* Leading Business in the UK - looking to be the biggest in EU in the next 5 years as they grow out their team