2nd Line IT Support Engineer

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2nd Line IT Support Engineer

This is a great opportunity for an ambitious and talented individual to join our IT Support company as a 2nd Line Engineer for Desktop, Server and VoIP support.

Covering the North West of England from our head office in Oldham, Greater Manchester, we provide support & consultancy to a varied client base, covering a wide range of industries.

This opportunity is for someone who has a solid understanding of Microsoft Desktop & Server Operating Systems and has the drive to excel in our field.

Ideally having 3 years or more experience working in a support environment with any field work advantageous as there will be a need to visit customers.

Personal Skills:

- Strong communication skills both verbally (telephone and client facing) and written

- Ability to be calm when under pressure

- Good troubleshooting ability and logical thinking for resolving problems

- A team player and be able to work without supervision

- Hold a full UK driving license

- Ideally have 5 GCSE Grades (C and above) or equivalent, including Maths and English

- Based within an easy commute of the Oldham office

Technical Skills:

- Microsoft Windows Server 2012 upwards

- Microsoft Windows 10

- Microsoft Office

- Knowledge of VoIP solutions, provisioning, SIP trunks, telephones, troubleshooting

- Active Directory and group policy setup and management

- Networking & switch knowledge including VLANS, network monitoring & troubleshooting

- Knowledge of TCP/IP, DNS & DHCP

- LAN & WAN communications including router & firewall configuration

- Microsoft Office 365 configuration, migration and management including share-point, one-drive, email

- VMWare and Hyper-V skills

- 3CX and VoIP knowledge advantageous

Training & career progression can be provided as well as a relaxed yet professional environment to work in, a varied client base, interesting projects and you'll be part of an amazing support team.

Please include a full and recent CV with all applications.