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It Infrastructure Manager

Premium Job From Michael Page
Recruiter: Michael Page
Listed on: 21st January
Location: Edinburgh
Salary/Rate: £30000 - £35000
Type: Permanent
Start Date: 20/01/2020

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Opportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.Client DetailsThe client is a fast growing supranational NGO with a focus on humanitarian intervention during global crisis situations.DescriptionIT SUPPORT
* Receiving, logging and managing IT requests and logs via the online service desk , maintaining a high degree of customer service for all support queries whilst adhering to service management principles
* To liaise with our external third party IT and Audio Visual (AV) vendors where the issues cannot be resolved in-house. This will include hardware RMA and repairs
* Remotely supporting our user base on IT issues using remote support tools
* Troubleshoot all IT and communications related problems from in-house software to hardware including laptops, PCs, VoIP telephones, routers, servers, photocopiers and printers
* Troubleshoot any network issues, internal and external
* Being the main point of contact to provide support for AV conferencing services
* Escalate support tickets to external IT vendors, whilst maintaining full ownership of incident internally as deemed necessary
* Develop, review and update key IT policies and guidelines ensuring IT security risks are mitigated and in compliance with GDPRSYSTEM ADMINISTRATION/USER MANAGEMENT
* Creating user accounts, reset passwords, terminating user accounts, BitLocker key management
* Google user account management, creating groups, reset passwords, suspending accounts
* Regular and routine maintenance of server updates in conjunction with our cloud service provider to keep the servers running to optimal
* Monitoring and maintenance of business critical IT systems and hardwareOTHER
* Provide IT induction and training on Mercy Corps Europe's IT systems to new starts
* Implement and optimise process improvements
* Provide mentoring and coaching to IT Support Officer
* Undertake and/or participate in any IT projects as required by the organisation including liaising with IT staff at Mercy Corps Global (MCG)
* Maintain business relationships with external vendors
* Other tasks as assignedProfileWe are looking for an ambitious, IT professional, with experience of working in a small IT team, who is interested in a career in the NGO sector. This is an opportunity to work in an IT environment that is fast-paced and to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, customer focused, who enjoys the pressure of working together as a team to tight deadlines. Strong communication skills are vital, as you will be operating in a truly international environment.Job OfferOpportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.