It Infrastructure Manager

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Opportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.Client DetailsThe client is a fast growing supranational NGO with a focus on humanitarian intervention during global crisis situations.DescriptionIT SUPPORT

* Receiving, logging and managing IT requests and logs via the online service desk , maintaining a high degree of customer service for all support queries whilst adhering to service management principles

* To liaise with our external third party IT and Audio Visual (AV) vendors where the issues cannot be resolved in-house. This will include hardware RMA and repairs

* Remotely supporting our user base on IT issues using remote support tools

* Troubleshoot all IT and communications related problems from in-house software to hardware including laptops, PCs, VoIP telephones, routers, servers, photocopiers and printers

* Troubleshoot any network issues, internal and external

* Being the main point of contact to provide support for AV conferencing services

* Escalate support tickets to external IT vendors, whilst maintaining full ownership of incident internally as deemed necessary

* Develop, review and update key IT policies and guidelines ensuring IT security risks are mitigated and in compliance with GDPRSYSTEM ADMINISTRATION/USER MANAGEMENT

* Creating user accounts, reset passwords, terminating user accounts, BitLocker key management

* Google user account management, creating groups, reset passwords, suspending accounts

* Regular and routine maintenance of server updates in conjunction with our cloud service provider to keep the servers running to optimal

* Monitoring and maintenance of business critical IT systems and hardwareOTHER

* Provide IT induction and training on Mercy Corps Europe's IT systems to new starts

* Implement and optimise process improvements

* Provide mentoring and coaching to IT Support Officer

* Undertake and/or participate in any IT projects as required by the organisation including liaising with IT staff at Mercy Corps Global (MCG)

* Maintain business relationships with external vendors

* Other tasks as assignedProfileWe are looking for an ambitious, IT professional, with experience of working in a small IT team, who is interested in a career in the NGO sector. This is an opportunity to work in an IT environment that is fast-paced and to be part of a diverse, dedicated team of people who are genuinely motivated by making a difference. You will be someone with a positive, can-do approach, customer focused, who enjoys the pressure of working together as a team to tight deadlines. Strong communication skills are vital, as you will be operating in a truly international environment.Job OfferOpportunity to provide IT support to an NGO with an outstanding vision to provide humanitarian intervention during global crisis situations.