Infrastructure Engineer - Liverpool - £35,000

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Infrastructure Engineer - Liverpool - £35,000Within this role, you will act as an escalation point for the first line service desk. You will also be expected to implement the planned projects, including Migrations to windows 10 and implementation of Cloud.Client DetailsInfrastructure Engineer - Liverpool - £35,000The client is a market leader in their industry, based in Liverpool.DescriptionKey responsibilities;Provide 3rd level support to the internal business users and acting as an escalation point for the 1st line service desk.Analyse incidents, raise problems to find the causes and implement resolutions following the change management process.Liaise with Business Analysts and third part software and support providers to coordinate live systems application support.Identify gaps in support and process knowledge within the Service Desk Team and provide training and documentation to ensure the highest possible First Time Fix rate.Transfer knowledge to the Service Desk Team to enable them to effectively support new services. ProfileTechnical requirements;Working knowledge of Windows 7 and Windows 10.Hands on experience with VMware (VMware Horizon is desirable)LAN, WAN and related technologies.Hands on experience with Exchange, SharePoint and SQL servers.Understanding of ITIL.Experience working with Thin Clients (Microsoft Remote Desktop Services)Job OfferInfrastructure Engineer - Liverpool - £35,000This role offers a salary of £35,000 as well as additional benefits.