1st Line IT Support Engineer

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Our client is looking for a 1st Line IT Support Engineer to assist our customers with technical queries and projects. They role will provide IT support to their business customers and act as a point of escalation for first line issues/helpdesk.The engineer will ensure that incidents are resolved in a timely manner in-line with SLAs and proactively help to resolve tickets. The engineer will assist with projects on an ad-hoc basis. The right candidate will have proven work experience in an IT support role in 1st line role or above and have strong planning and problem-solving abilities with ability to work well under pressure. You will have a strong customer focus with an excellent telephone manner.Experience of some of the following: Windows Server R2, 2012 R2 and 2016, Windows 7 and 10, Microsoft Office 365, Active Directory, email security products, Hyper-V or Dell, HP and Lenovo server, hardware, desktops, notebooks. and Mac They hosted VoIP telephony, WiFi, mobile phones, BYOD, intelligent visual aids, conferencing, CCTV and door entry so any experience of this is a plus. Please send your Word CV for more information and to applyPlease note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.