IT Support Analyst

This job has now expired please search on the home page to find live IT Jobs.

OUR MISSION

At Aramark, our mission is to enrich and nourish lives. Every day, we deliver an impact wherever people work, learn, recover and play. And we need talented, energetic, passionate people to help us do it.

YOUR ROLE

Aramark Northern Europe is looking for 2 x IT Support Analysts to join our team in our Leeds Office on a Fixed Term, Contract basis until the end of October 2020. The successful candidates will provide effective IT support services and be responsible for resolving any IT faults quickly and efficiently in line with service level agreements which will cover a broad range of queries, this will be both onsite and remotely. They will work with customers and internal teams to ensure that operational excellence is delivered and maintained. This is a full-time position. Due to the nature of the role, there will be some out of hours work required. There will be a payment enhancement to cover this. Please only apply if you are happy with this arrangement.

YOUR RESPONSIBILITIES

You will:

Troubleshoot and resolve hardware and software problems

Provide initial customer support for custom line-of-business applications

Manage incidents using company standard tools and processes

Supporting and maintaining Windows 7 and 10 Computers

Providing Office 365 Client Solutions

Escalation of IT issues within the team

Assisting users with new laptops and desktops

Installing authorised software

Asset Lifecycle Management

Provide exceptional Service support to the business

Work to SLA thresholds for incident(s), request(s) and problem(s)

Contribute to polices, processes and procedures

Establishing a good working relationship with the business and customers

REQUIREMENTS

You:

At least one years' experience working within a Technical Services Support Desk

Experience supporting Microsoft Office 2010 and newer

Understanding of ITIL Framework

Experience supporting a Microsoft Windows 7,8 or 10 environment

Active Directory administration and O365 administration

Knowledge of MacOS, Linux, iOS/iPad/Android

TCP/IP network and general LAN/WAN troubleshooting

High Standard of Incident and Problem management

Strong communication skills both written and spoken

Excellent attention to detail

Use initiative to ensure that high importance deadlines and SLAs are met

WHO WE ARE

Aramark operates services on behalf of clients across the EMEA region and works in partnership with some of the world's best-known brands. Our services include food services, property and facility management, and retail. We are part of a global organisation with more than 270,000 employees and an annual turnover more than $14bn. 

All applications will be treated in the strictest confidence. Aramark Northern Europe is an equal opportunities employer

WE DREAM. WE DO.